Read this if you love lower costs and increased efficiency!
May 14, 2014

Read this if you love lower costs and increased efficiency!

Tiffany Strobel | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Shoutlet

I initially worked with Shoutlet while at Fairmont Raffles Hotels International as an enterprise social solution, and loved the tool so much I brought the relationship to Lindt Canada.

At Lindt Canada we use Shoutlet to help us manage our social media presence, as well as create and host consumer promotions. In a nut shell, the main problems that Shoutlet addresses for us are:

Community Management:

- Quick and efficient posting to multiple social networks at the same time
- Ability to manage multiple Facebook targets at once, such as geo- and language-targeting allowing us to reach multiple targets without constantly building new target groups
- Community management across Facebook, Twitter, and Google+ in one convenient dashboard
- Custom shortened URL publishing

Consumer Promotions:

- Time and cost efficient in-house Facebook tab and contest building. This has saved us countless dollars and hours by allowing us to create and deploy robust applications in house


- Reporting on Facebook and Twitter - both channel level and post level
- Shortened URL publishing and click tracking, with google analytics tracking codes automatically appended

And much much more!
  • Community Management - efficiently post to multiple platforms and targets at the same time
  • Contest and Facebook tab creation in-house, no development resources required
  • Amazing and proactive client support - the whole team at Shoutlet will go out of their way to find solutions and fix problems
  • I'd like to see more robust and integrated reporting, and the functionality to custom build reports on the fly.
  • Increased community management efficiency
  • Lower costs on contest and microsite development
  • Improved Consumer Affairs tracking
  • Adobe Social,Radian6,Vitrue,Salesforce Service Cloud
I would like to see further developments in reporting and listening as the industry continues to grow.
Shoutlet is great for small and large organizations alike. At Fairmont Hotels I worked with them to implement the platform at an enterprise level to three hotel brands and over 100 properties. Their enterprise support and solution is wonderful.