Overall Satisfaction with Shoutlet
I initially worked with Shoutlet while at Fairmont Raffles Hotels International as an enterprise social solution, and loved the tool so much I brought the relationship to Lindt Canada.
At Lindt Canada we use Shoutlet to help us manage our social media presence, as well as create and host consumer promotions. In a nut shell, the main problems that Shoutlet addresses for us are:
At Lindt Canada we use Shoutlet to help us manage our social media presence, as well as create and host consumer promotions. In a nut shell, the main problems that Shoutlet addresses for us are:
Community Management:
- Quick and efficient posting to multiple social networks at the same time
- Ability to manage multiple Facebook targets at once, such as geo- and language-targeting allowing us to reach multiple targets without constantly building new target groups
- Community management across Facebook, Twitter, and Google+ in one convenient dashboard
- Custom shortened URL publishing
Consumer Promotions:
- Time and cost efficient in-house Facebook tab and contest building. This has saved us countless dollars and hours by allowing us to create and deploy robust applications in house
Reporting:
- Reporting on Facebook and Twitter - both channel level and post level
- Shortened URL publishing and click tracking, with google analytics tracking codes automatically appended
And much much more!
- Community Management - efficiently post to multiple platforms and targets at the same time
- Contest and Facebook tab creation in-house, no development resources required
- Amazing and proactive client support - the whole team at Shoutlet will go out of their way to find solutions and fix problems
- I'd like to see more robust and integrated reporting, and the functionality to custom build reports on the fly.
- Increased community management efficiency
- Lower costs on contest and microsite development
- Improved Consumer Affairs tracking
- Adobe Social,Radian6,Vitrue,Salesforce Service Cloud