Item: Sigma Computing
Rating: 6
Author: Verified User

Overall Satisfaction with Sigma Computing

Use Cases and Deployment Scope

We on the account management level, use Sigma to run a report to see our customers' usage of our specific features. I am not 100% if we have any other department use of Sigma, maybe the Product Team does. It helps us find out how specific users on the account are utilizing our features.

Pros and Cons

Pros

Pretty fast to bring the data we need.
Mostly accurate data.
Easy to use

Cons

User-friendly UI ( if you never used it before, you may not know where to start).
It could be easier to make changes on the user level. We have to ask our manager to add/remove the filter, this might be the decision on our end so not sure.

Return on Investment

Knowing what our customers are utilizing the most gives us a chance to help them in the right direction.
Sometimes data might pull things that they are not supposed to so that might cause confusion between you and your customers.

Usability

Again, I feel like it needs to be more user-friendly from looking at the landing page, inserting the filters to import the report to CSV. Sometimes, I put the dates in one section and come back and it actually adds that to the wrong spot (usually when entering the date range).

Support Rating

As I am not the person who works with Sigma team directly, I didn't want to give any rates that are not fair, however, I know that people who connect with the Sigma team enjoy the relationship that they have with them. I think the Support/CS Team is very helpful there. Again, I never had to reach out to them for anything.

Alternatives Considered

I remember using the other tool last year and the biggest feedback I can give Sigma is to be more user-friendly. If sigma gets that part done, I think it is a good product overall and I know that they have good customer relations. I think that they will get better over time so I just hope that happens sooner than later so our company doesn't give up on the product for the upcoming year.

Likelihood to Recommend

It is super helpful when I need to run a quick report on my account to see how their usage has been improved or decreased. This helps me to prep for my customer calls and give them the necessary guidance. Again, this might be something that the responsible parties on our end need to do or don't, but I feel like as an end-user, I do not know how to play around with this tool. The UI looks so raw that as soon as you go in, you are afraid that you will break something. I don't know if that makes sense.

Sigma Feature Ratings

Comments

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Good Support but Difficult UI