Satisfied user
December 23, 2020
Satisfied user
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Sigma Computing
Sigma Computing provides a vital link in our ticket reissuing process, allowing a link that greatly reduces the time to find this information when working on customer service issues. We have trained all our agents on this process so if they ever need to use it they can access it readily. This reduces the need for them to send this on to a supervisor. Previously we would have to search the system to try and find this information and often not be able to retrieve it.
- Links together a reissued ticket with the original confirmation number and vice versa
- Shows incidents on a trip readily without having to contact dispatch
- Easy-to-use interface
- Reduced the time to research issues from about half an hour to a few minutes.
Greatly reduced the time it takes agents to research customer service issues.
We can view the information needed easily. My office only uses this one feature.
Reduced the time it takes an agent to resolve customer service issues down to a few minutes.