Advanced and automated customer review handling platform
Overall Satisfaction with Signpost
Signpost is one of the best-automated solutions available in the market dealing in collecting customer feedback easily. It has all the main features from collecting customer feedback to get more positive reviews, it helps a lot in increasing business revenue and wins new customers. It has been a great help for me in collecting customer feedback and take action according to it.
Pros
- The best feature that I like the most and have been using for some time is their marketing tool. Signpost makes marketing an easy task. It has enhanced our productivity.
- As I did things manually in the past but now Signpost has made this very much easier for me to just trust their marketing tool to do marketing according to the algorithm.
- It helps me to have more organic views on the platform and more positive reviews on the newsletter.
- The automated system asks for reviews from the customer which makes it even more helpful in changing and advancing new things.
- It also changes our approach to the work and with the automated extremely functional setup it increases our positive reviews which is good for the organization.
Cons
- [I feel] the campaign tab needs a lot of improvement. The campaign part is not up to mark. Need a lot of changes to be more precise and relevant to the actual campaign niche.
- Another big drawback that I discovered while using it that it does not allow to send text messages to customers unless the customer accepts an invite first.
- The support team is very professional. I had problems while using Signpost in the past and I contacted their support on that matter.
- They responded very professionally, listen[ed] to each and every problem related to the work, and doing hindrance to the flow of work with the full-fledged solution to the problem.
- This makes me more confident in using the platform more in depth.
Do you think Signpost delivers good value for the price?
Yes
Are you happy with Signpost's feature set?
Yes
Did Signpost live up to sales and marketing promises?
Yes
Did implementation of Signpost go as expected?
Yes
Would you buy Signpost again?
Yes
Comments
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