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SimpleTexting is amazing!
November 10, 2021

SimpleTexting is amazing!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SimpleTexting

SimpleTexting is used by our Client Experience Department. We use SimpleTexting to engage the populations that we serve as well as to engage our volunteers for our meal packing events. This has solved and streamlined a lot of processes when it comes to our overall client experience. In the future, we plan to use this for all lines of business including events, volunteers, and our donors!
  • Easy to use
  • Great Help Center/Live Chat Access
  • Easy Functionality
  • More detailed information on program tiers
  • rolling over "credits" or texts per month or annually
  • Data collection for campaigns
  • Subscribers Lists
  • Campaigns
  • Keywords
  • Autoresponders
  • Triggers
  • Streamline processes
  • Saved time in reaching out to hundreds of clients individually
  • Helped us contact our customers where they already are, on their phones!

Do you think SimpleTexting delivers good value for the price?

Yes

Are you happy with SimpleTexting's feature set?

Yes

Did SimpleTexting live up to sales and marketing promises?

Yes

Did implementation of SimpleTexting go as expected?

Yes

Would you buy SimpleTexting again?

Yes

SimpleTexting is great if you have 10-50 employees or 100+ employees. Once you figure out your use case scenarios, SimpleTexting can help you pick out a great plan that suits your needs! You can update your "credits" per month/year at any time as well. Their features are great if you need to create a subscribers list and reach out to a specific population with reminders or even hundreds of people at a time. We use SimpleTexting for reminders, updates on our events, and so much more!

SimpleTexting Support

With SimpleTexting updating little things here and there almost daily. We reach out to their support team constantly. They have one of the best response rates I have ever experienced! Normally it takes less than a minute to speak to a real person, but even if they are busy they have an answer bot send you articles to see if you can solve the issue yourself first! One of the best support teams ever!
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I believe with our plan we have regular support. For the most part, if you know how to google something, you can figure out how to do something like setting up a campaign, autoresponders, create segments, or add to a subscribers list, etc...just by reading an article in their Help Center.
Yes! Most recently, there was an issue with our account where there was a misunderstanding of rolling over our annual credits. Our account renewed automatically so we did not notice our unused credits did not rollover. We contacted support and while they let us know for our annual account credits do not roll over, they noticed that since we have over 40K unused credits, they credited our account a few extra credits to make up for the misunderstanding.