One of the best Managed Cloud Service Provider
January 31, 2019

One of the best Managed Cloud Service Provider

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SiteGround Web Hosting

SiteGround is privately owned and was founded in 2004. It’s based in Bulgaria, where it has two offices. It also has an office in Madrid, Spain. SiteGround’s website promotes different types of hosting; it offers dedicated, cloud, and VPS plans, in addition to shared hosting and WordPress. Customers benefit from the basic CloudFlare CDN plan, free SSL certificates, and free daily backups of their website data on the server. Unlike some hosts, it has made sure that its shared plans are packed with features.
So far so good. But what is SiteGround really good at? Ask any customer — like me — and support will be top of their list. From experience, I’ve also found that uptime is impressive.
  • You get a number of page views as a guide to your bandwidth, and a fixed amount of disk space on the server. So you know what you have to work with. No hazy promises of “unlimited” resources.
  • If you pay more, you’re allocated a server with fewer accounts, so there’s less chance you’ll be slowed down by your neighbors.
  • Its self-help material is pretty good — close to InMotion Hosting for knowledgebase quality.
  • SiteGround tackles slow speeds from all angles, using SSD storage, Nginx, SuperCacher, CloudFlare CDN, and HHVM.
  • Plans don't offer a lot of storage, bandwidth.
  • With SiteGround, you pay a bit more for a bit less in the way of technical features, but the solid security, customer service, and tutorials make this Web host extremely friendly for small businesses and new webmasters.
In my testing, SiteGround consistently exceeds its uptime guarantee of 99.9%. Over the first four months using my plan, Pingdom reported monthly uptime figures of 99.51%, 100%, 99.93%, and 99.99%.
I can’t take these as a wholly accurate measure of SiteGround’s uptime, because Pingdom only checks my site every 5 minutes. So if my site goes down for a second, Pingdom can’t record it as less than a 5-minute outage. And I’m only looking at one server, so there are bound to be variations. But even at face value, the downtime I’ve experienced has been minimal. If you do experience downtime of more than 0.1% annually, you’ll be compensated as follows: 99%-99.9% uptime: 1 month of free hosting. Every additional 1% below 99% uptime: 1 additional month of free hosting. Most hosts measure downtime monthly, not annually, so beware of this slight difference.