A top LMS - intuitive UX, excellent customer service, and robust analytics
November 05, 2021

A top LMS - intuitive UX, excellent customer service, and robust analytics

Jeff Allen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Skilljar Customer Education Software

We have multiple clients that we have worked with to implement Skilljar. Our clients' primary use of Skilljar is utilized by customer success, customer support, and implementation teams to deliver highly engaging learning content to train customers about their product or about a subject matter that they are experts in.

Pros

  • Analytics.
  • User experience (UX).
  • Course setup.
  • Implementation support.
  • Learning paths.

Cons

  • Subscription e-Commerce functionality.
  • Increased product adoption.
  • Reduced support tickets and resource churn.

Do you think Skilljar by Gainsight delivers good value for the price?

Yes

Are you happy with Skilljar by Gainsight's feature set?

Yes

Did Skilljar by Gainsight live up to sales and marketing promises?

Yes

Did implementation of Skilljar by Gainsight go as expected?

Yes

Would you buy Skilljar by Gainsight again?

Yes

Skilljar's analytics and SCORM capabilities exceed those of Thinkific.
Skilljar has a clean, sleek, engaging UX that makes the learner's journey simple and easy while allowing a company to fully customize the look and feel to match its brand. I also love the people at Skilljar, and their onboarding and customer support is top-notch. Best use cases include: customer training, sales enablement, partner training.

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