Instant chat for an SME, made easy
December 08, 2021

Instant chat for an SME, made easy

Will Emmerson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

We have a 'general' channel for the team, individual team channels, some private channels for 'management' etc. and we use these for quick communication within the business. It doesn't replace our other forms of communication and we find it useful to also have non-synchronous communication through 'claromentis' (our own platform).

Pros

  • Integrations
  • Communication

Cons

  • It can be distracting at times, we had to introduce a 'slack etiquette' guide
  • You can't edit existing reminders easily, you have to delete and recreate them
  • Fairly inexpensive way of communicating instantly

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

It's great for any company that requires quick/instant communication. We use Google Workspace, but it integrates well with Google Calendar so that's not a problem. I can see how anyone who uses primarily Office 365 tools may want to use Microsoft Teams, as it's more integrated with that ecosystem than Slack.

Slack Feature Ratings

Project Management
9.0
Mobile Access
10
Search
8
Communication
9.3
Chat
10
Notifications
8
Discussions
Not Rated
Surveys
Not Rated
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
10
Integrates with Outlook
Not Rated
File Sharing & Management
8.0
Versioning
Not Rated
Video files
Not Rated
Audio files
Not Rated
Document collaboration
Not Rated
Access control
8
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated

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