Item: Smartlook
Rating: 10
Author: Verified User

Overall Satisfaction with Smartlook

Use Cases and Deployment Scope

After using Smartlook for 4 years, I think it is really a brilliant solution to improve my site and fix bugs. For example when a user contacts me about a bug he encountered without giving me enough detail, I come back to Smartlook to see what really happened.

Pros and Cons

Pros

Help me to improve interface.
Help me to fix bugs.
Create heatmap.

Cons

Make interface easier
Reduce prices
Show what user typed on text box (except for confidential box)

Return on Investment

Positive impact: improved interface design.
Positive impact: made browsing the site easier by following mouse moves and clicks.
Positive impact: I watch some record randomly and I can understand what the user expects from my site.

Support Rating

I am really satisfied with the service. It saved me a lot of time and gave me the opportunity to improve my site without asking for feedback, also it helps me to understand the attitude of users in order to facilitate their use of the site and make it more accessible.

Usability

Very easy to use. I implemented it in a few minutes and then I started looking and understanding its use.

Key Insights

Do you think Smartlook delivers good value for the price?

Yes

Are you happy with Smartlook's feature set?

Yes

Did Smartlook live up to sales and marketing promises?

Yes

Did implementation of Smartlook go as expected?

Yes

Would you buy Smartlook again?

Yes

Likelihood to Recommend

The best scenario for me that I can do only with Smartlook is when a user contacts me about a bug on the site without giving enough details. So instead of bothering them with a lot of questions to see why they got this bug, I can find their record on Smartlook using their IP address to see what exactly happened and then I can fix the issue.

Comments

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After finding Smartlook, I stopped watching cat videos on YouTube