After finding Smartlook, I stopped watching cat videos on YouTube
Updated March 29, 2022

After finding Smartlook, I stopped watching cat videos on YouTube

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smartlook

After using Smartlook for 4 years, I think it is really a brilliant solution to improve my site and fix bugs. For example when a user contacts me about a bug he encountered without giving me enough detail, I come back to Smartlook to see what really happened.
  • Help me to improve interface.
  • Help me to fix bugs.
  • Create heatmap.
  • Make interface easier
  • Reduce prices
  • Show what user typed on text box (except for confidential box)
  • Positive impact: improved interface design.
  • Positive impact: made browsing the site easier by following mouse moves and clicks.
  • Positive impact: I watch some record randomly and I can understand what the user expects from my site.
I am really satisfied with the service. It saved me a lot of time and gave me the opportunity to improve my site without asking for feedback, also it helps me to understand the attitude of users in order to facilitate their use of the site and make it more accessible.
Very easy to use. I implemented it in a few minutes and then I started looking and understanding its use.

Do you think Smartlook delivers good value for the price?

Yes

Are you happy with Smartlook's feature set?

Yes

Did Smartlook live up to sales and marketing promises?

Yes

Did implementation of Smartlook go as expected?

Yes

Would you buy Smartlook again?

Yes

The best scenario for me that I can do only with Smartlook is when a user contacts me about a bug on the site without giving enough details. So instead of bothering them with a lot of questions to see why they got this bug, I can find their record on Smartlook using their IP address to see what exactly happened and then I can fix the issue.