Don't waste time looking for other systems: Smartlook solves all the problems that others do, but at a fair price.
Updated July 07, 2022

Don't waste time looking for other systems: Smartlook solves all the problems that others do, but at a fair price.

Leandro Chaves | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smartlook

We use it to watch the recordings and get insights into users' behavior. We also use it to match the user's GCLIDs with our CRM system and look into what they did before sending a form.
  • Recordings of users navigation.
  • Heat maps of website consumption.
  • Creating funnels.
  • I would like an option to watch the recordings in a popup window or a panel within the same screen.
  • We miss the option of creating folders or tagging the recordings.
  • It has improved ROI of many of our clients.
  • We also could fix some pages as we saw the behavior of users in them.
Smartlook is better and costs less than many other similar systems.

Do you think Smartlook delivers good value for the price?

Yes

Are you happy with Smartlook's feature set?

Yes

Did Smartlook live up to sales and marketing promises?

Yes

Did implementation of Smartlook go as expected?

Yes

Would you buy Smartlook again?

Yes

It would be very useful to discover how the UX of a website impacts the navigation and also to have insights to improve the website's elements' positioning.

Smartlook Support

The Smartlook support team is one of the best I [have] ever seen up to now.

Using Smartlook

Some parts of the system are a bit hard to understand at the beginning.