Overall Satisfaction with Smartlook
We use it to watch the recordings and get insights into users' behavior. We also use it to match the user's GCLIDs with our CRM system and look into what they did before sending a form.
- Recordings of users navigation.
- Heat maps of website consumption.
- Creating funnels.
- I would like an option to watch the recordings in a popup window or a panel within the same screen.
- We miss the option of creating folders or tagging the recordings.
- It has improved ROI of many of our clients.
- We also could fix some pages as we saw the behavior of users in them.
Smartlook is better and costs less than many other similar systems.
Do you think Smartlook delivers good value for the price?
Yes
Are you happy with Smartlook's feature set?
Yes
Did Smartlook live up to sales and marketing promises?
Yes
Did implementation of Smartlook go as expected?
Yes
Would you buy Smartlook again?
Yes