A tool that lets you look through your clients' eyes
October 21, 2021

A tool that lets you look through your clients' eyes

Jakub Cervenka | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smartlook

Smartlook helps us optimize our SL (sales latter) pages. You can get any heatmap, but with Smartlook you actually see (thanks to the recordings) what the users are doing and you can see the page from the prospect's perspective. This is the single most important feature to me. So to actually answer the question, it saves us money and time by making easier the whole process of tweaking the SL.

Pros

  • Heatmaps.
  • Recording of the user's journey.
  • Tracking.

Cons

  • UX / UI - it took me a while to get oriented and learn how to use the tool.
  • It helped me increase conversion rate on landing page by 10%.
  • It helped me increase conversion rate on sales page by 1%.
I don't have any experience with the support staff. The onboarding process wasn't as smooth as I would imagine - but truth be told, I tend to have high expectations, and this is the only tool I use. I am happy with it, so I did not look anywhere else.
Very happy user in general, just from the get-go I was stumbling a little, but once you get going, all is good and well.
I only used Hotjar briefly and long time ago, but Smartlook seems way more robust and rich in features. To be able to actually see the recordings of users... it is really eye-opening and helps get out of the frame of one's own mind.

Do you think Smartlook delivers good value for the price?

Yes

Are you happy with Smartlook's feature set?

Yes

Did Smartlook live up to sales and marketing promises?

Yes

Did implementation of Smartlook go as expected?

Yes

Would you buy Smartlook again?

Yes

I only use it for one scenario, one purpose and that is optimization of sales pages and landing pages and for that I find it extremely well suited. I imagine it could be a very useful tool for developers of apps to see where users struggle or how they actually use the app.

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