Fair price and superior customer care

I am always very happy when a company offers the option to use online chat, as I do not like to call customer support and writing an email is just too slow and cumbersome. I did not even expect a reply right away, yet it took the customer support team less than a minute to respond to my problem.

I worked with tools similar to Smartlook before, so I have been more or less accustomed to what kind of features a tool like this offers. The user interface is surprisingly easy to use, I did not have to look at any tooltips or documentation and everything was pretty much clear from the first moment I started using Smartlook.

Smartlook does everything that any other page recording software does. We use it specifically to check the checkout funnel usability and potential errors that would otherwise be very difficult to replicate. We encourage people with access to Smartlook to watch the videos on a regular basis, so that they have an active connection to how the customers actually use the website. It is also a great tool to do kind of a low cost simple user testing, where, by just watching customers linger in some parts of the customer flow, we come up with UX improvements.