A great tool for a great user experience
October 27, 2021

A great tool for a great user experience

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smartlook

Smartlook is a very useful and time-saving tool that we use to review how users navigate our site. It has often been crucial to my work as a developer, as it allows me to find out how - and in what environment - possible bugs or problems occur. This means a lot of time and energy saved, especially dealing with complex cases.
  • Provide accurate recordings of users behaviour.
  • Has a very good filter for recordings.
  • Offers a great customizable dashboard full of useful information.
  • Sometimes it takes a while to load the recordings, especially when they are full of events and you select a specific point on the timeline.
  • On a technical level, it has made it possible to speed up the detection of problems and their resolution, allowing us to greatly limit the time to search for bugs, without having to directly involve customers.
I never needed to contact them.
Except for the slowness encountered when working with long and eventful recordings, I have not encountered any particular problems in the usability of Smartlook.

Do you think Smartlook delivers good value for the price?


Are you happy with Smartlook's feature set?


Did Smartlook live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Smartlook go as expected?


Would you buy Smartlook again?


I recommend it to anyone who wants to improve the services offered by their website. Smartlook is very useful when you want to monitor and improve the user experience. At the same time, it's a very powerful tool for finding any bugs and problems otherwise difficult to detect (a nice gift for a web developer).