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Easy to use and great insights
October 27, 2021

Easy to use and great insights

Jacqueline Liebach | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smartlook

We use Smartlook for CRO purposes. It's been very insightful to see how users are navigating on our website and it has been very useful to see the percentage of users that are still on the website per page. We've used this to arrange our content and CTA's which has been very beneficial for our conversion rates.
  • Heatmaps.
  • Recordings.
  • Having multiple projects.
  • For a period of time there was limit on heatmaps. As a lot of websites have over 25 pages, this was a negative feature. I think that has been reverted to unlimited again.
  • Sometimes the data on heatmaps is inaccurate.
  • Our CTA's are placed better.
  • We know where to arrange content.
  • We know what's not working well.
I haven't contacted their support. I'm assuming it's good. From what I can see, it's easy to find and I'm sure the responses are quick.
It's very easy to use. The features are self-explanatory and it was very easy to catch on.

Do you think Smartlook delivers good value for the price?

Yes

Are you happy with Smartlook's feature set?

Yes

Did Smartlook live up to sales and marketing promises?

Yes

Did implementation of Smartlook go as expected?

Yes

Would you buy Smartlook again?

Yes

If you are looking to improve your lead conversions this is a great tool. It's also great to use to track what a user does live. I use it to see their movements in real-time and where they spend the most time per page. Their data is great and it has been really helpful.