Got a good start but still a work in progress
October 03, 2016

Got a good start but still a work in progress

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with SmartRecruiters

SmartRecruiters is being used across the entire organization. It addresses the business problem of having an applicant tracking system for recruiting. It is there to make sure that all candidates are being viewed through one system. It makes it easier for hiring managers and recruiters to collaborate. It's easy to advertise jobs on job boards and through other social recruiting tools.
  • Good at getting all of the applicant information in one place - emails, ratings from managers, applicant data, etc.
  • Good at continually trying to update the product and providing information to their customers on new features.
  • Good at using modern techniques such as hash tags and @ symbol to track in the tool.
  • Seems to be working more to expand their client base than improve some core features of the product - this is frustrating for current users.
  • You can only change the candidate status in the profile - you cannot do this in bulk for many applicants at once. This means it is very hard to keep accurate metrics of where candidates are in stages. SmartRecruiters talks a lot about candidate analytics and this is a core part of having accurate analytics.
  • No useful search function. There is no way to search the database of candidates that have already applied. This is very frustrating and makes it harder to recruit. Past applicants may be great for future jobs.
I think that SmartRecruiters works pretty well on the candidate side. It's simple for candidates to apply to a job. That is crucial. They can apply with their LinkedIn profile or with only a few simple clicks. Candidates do appreciate this. I believe that they do well here compared to other ATSs I have used in the past.
I think that SmartRecruiters is mostly easy for managers to use. They get a modified amount of information visible to them and it's pretty easy to rate candidates. I would like to be able to use the full software including candidate evaluations. I think I would be able to evaluate this better if I could use the whole tool. However because SmartRecruiters does not integrate well with our version of Microsoft Exchange we are unable to use everything we are paying for. So [I'm] unable to fully evaluate how a hiring manager would feel about the product.
  • We have been able to get more candidates to apply to reqs compared to the prior ATS we had. This is very good.
  • Its been easier to work with hiring managers through the tool. Notes and other details are captured on a candidate profile easier than last system. This is helpful.
  • We feel we are working with a product that is continually trying to improve vs. stay stagnant. That is good to know.
SmartRecruiters is definitely better than Taleo. I would put it as slightly below Jobvite. We still need to use Jobvite for scheduling since SmartRecruters' tool does not work. I think in a few years SmartRecruiters may surpass Jobvite. However right now because you can search past candidates on Jobvite and we need to use it for scheduling I would choose Jobvite vs. SmartRecruiters.
SmartRecruiters is well suited for a basic ATS where you don't have a lot of complex functionality. If your organization does not track analytics or recruiting metrics closely then this could work well for you. It seems to be working on making a comprehensive CRM tool. However it is in process now and it will take a few years for it to be where it's useful in that area. If you don't mind a 'work in progress' then it could work well for you.

SmartRecruiters Feature Ratings

Job Requisition Management
Company Website Posting
Publish to Social Media
Job Search Site Posting
Customized Application Form
Resume Management
Duplicate Candidate Prevention
Candidate Search
Applicant Tracking
Task Creation and Delegation
Email Templates
User Permissions
Notifications and Alerts