Got a good start but still a work in progress
October 03, 2016

Got a good start but still a work in progress

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Software Version

Corporate

Overall Satisfaction with SmartRecruiters

SmartRecruiters is being used across the entire organization. It addresses the business problem of having an applicant tracking system for recruiting. It is there to make sure that all candidates are being viewed through one system. It makes it easier for hiring managers and recruiters to collaborate. It's easy to advertise jobs on job boards and through other social recruiting tools.

Pros

  • Good at getting all of the applicant information in one place - emails, ratings from managers, applicant data, etc.
  • Good at continually trying to update the product and providing information to their customers on new features.
  • Good at using modern techniques such as hash tags and @ symbol to track in the tool.

Cons

  • Seems to be working more to expand their client base than improve some core features of the product - this is frustrating for current users.
  • You can only change the candidate status in the profile - you cannot do this in bulk for many applicants at once. This means it is very hard to keep accurate metrics of where candidates are in stages. SmartRecruiters talks a lot about candidate analytics and this is a core part of having accurate analytics.
  • No useful search function. There is no way to search the database of candidates that have already applied. This is very frustrating and makes it harder to recruit. Past applicants may be great for future jobs.
  • We have been able to get more candidates to apply to reqs compared to the prior ATS we had. This is very good.
  • Its been easier to work with hiring managers through the tool. Notes and other details are captured on a candidate profile easier than last system. This is helpful.
  • We feel we are working with a product that is continually trying to improve vs. stay stagnant. That is good to know.
SmartRecruiters is definitely better than Taleo. I would put it as slightly below Jobvite. We still need to use Jobvite for scheduling since SmartRecruters' tool does not work. I think in a few years SmartRecruiters may surpass Jobvite. However right now because you can search past candidates on Jobvite and we need to use it for scheduling I would choose Jobvite vs. SmartRecruiters.
SmartRecruiters is well suited for a basic ATS where you don't have a lot of complex functionality. If your organization does not track analytics or recruiting metrics closely then this could work well for you. It seems to be working on making a comprehensive CRM tool. However it is in process now and it will take a few years for it to be where it's useful in that area. If you don't mind a 'work in progress' then it could work well for you.

SmartRecruiters Feature Ratings

Job Requisition Management
6
Company Website Posting
7
Publish to Social Media
9
Job Search Site Posting
9
Customized Application Form
5
Resume Management
5
Duplicate Candidate Prevention
7
Candidate Search
1
Applicant Tracking
5
Collaboration
5
Task Creation and Delegation
2
Email Templates
7
User Permissions
7
Notifications and Alerts
5
Reporting
3

Comments

  • Marie Touchon | TrustRadius Reviewer
    Thank you for taking the time to review us and for your candid feedback. Sorry it has taken us so long to respond. We take your feedback very seriously, and have actually made some serious improvements based on what you and some other customers have said. Smartrecruiters’ key mission is to provide all of our customers with the ultimate candidate and internal user experience. Regarding the past applicants, unfortunately the current GDPR regulations do not let us keep the information about past applicants. Changing the status of multiple candidates at once is still not possible but is under consideration. However, there has been many changes related to the search tool: as of Spring 2018, updates include some new candidate filters (you can search by status, candidate fields, or by recruiter), and we now have user management filters (you can configure and search you user base easily instead of having to scroll down until finding what you need). If you are no longer a customer: I know you did not have the best experience with SmartRecruiters, but I’m confident that with our product updates and improvements based on your feedback, we could really turn that around. Our thousands of happy customers would agree :) If you are interested in learning more about what is new, I would love to get you on a call with our team. Let me know, and have a great week! If you are still a customer: I am glad to see you are still a customer of ours and using our product. If you are having trouble with it, please reach out to your Customer Success Manager or reach out to our support team. You can call us at 1-415-659-9130 and contact us through this page: https://www.smartrecruiters.com/about-us/contact-us/. You can always visit the help-center as well. I hope the fact that you are still using the product means you enjoy it now. Let me know if there is anything I can do to help!

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