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SS review
April 11, 2014

SS review

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction

SmartSearch is being utilized company wide (nationwide). It is used for both recruiting and sales. I don't feel that is addresses any business problems, it is simply the tool we utilize for documentation and searches. I feel that some offices may utilize more of the SmartSearch tools then others, some offices barley utilize it.
  • Its a great way to keep information, organized and easy to refer back to about past conversations with clients or candidates.
  • If it is set up right and utilized to the fullest, it can be a very versatile tool, i.e. being able to use search tools within it like linkedin, monster, and careerbuilder.
  • If trained properly, it is fairly user friendly
  • I wish there was a better communication tool. I have worked with a system in the past where you could send messages within the system like a messenger so I can inform recruiters instantly about feedback or interviews or confirmations. The system may send emails but as I get emails for everything I would prefer the information to be send like a instant message thru smartsearch.
  • I feel that it can take time to go from file to file, I would like to be able to see numerous screens maybe even split in 2 or 4 on the same screen so i don't have to go back and forth leaving pages.
  • I get frustrated when setting up jobs in the system and there are 2 save options, one on the middle top and one on the left top side. The job will only save if I click the save button on the top left, not the top center. Its silly but frustrating as I have left the screen with the wrong save button and lost the whole job having to do it again.
  • better customer service if you document past calls and can refer back to old conversations with clients is a positive
  • because i have to go in numerous files sometimes for 1 conversation it can cause a delay as the system doesn't give me all the companies information in one area so i have to jump from contact to contact and that can cause a delay and sometimes aggravate the client
  • could be better customer service if there were alert pop ups in smartsearch to remind to make a call instead of having to go into the call list. i think if there were pop up alerts i would be more apt to make that call ASAP
i think they are very different systems and i would say i like smartsearch better. i did not select the system, the company was already utilizing it when i started. The other company I used ss at already had it in place as well but I believed used more aspects of it then my current company.
I would like to see some improvements as far as alerts and pop ups. I wouldn't have the authority to make a change for systems but I would prefer to have better reminders on things i need to follow up on during my daily basis rather then having to go into the call list and find the 100+ things
I am not saying there is a better system out there, but I have worked with 3 systems including Smartsearch and I feel that the old system I worked on was a much better communicator than Smartsearch or Bullhorn. With large companies that span nationwide, communication is key and this system could do better. Sometimes less is more and Smartsearch requires a lot of detail and information when utilized to the fullest. Management wants it to be used in all aspects which causes me to be taken away to making money and instead I have to take time to add minor details that wont help bring in $$$.