Deliver Better Experiences with Smith.ai Live Website Chat
March 04, 2020

Deliver Better Experiences with Smith.ai Live Website Chat

Gyi Tsakalakis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smith.ai Live Website Chat

At AttorneySync, we use Smith.ai for our clients as well as our own business. Smith.ai Live Website Chat helps us deliver answers to people in our network. It's really been a game-changer in terms of fielding website inquiries. We are big fans.

Pros

  • Provides answers to frequently asked questions.
  • Has robust playbooks.
  • Doesn't slow pages down.
  • Is flexible.
  • Great support.

Cons

  • More integrations, particularly with CRM.
  • More customization optimizations for widget.
  • Positive impact on ROI in terms of capturing and helping us convert more leads.
We are extremely happy with Smith.ai and look forward to additional customizations and features.

Do you think Smith.ai delivers good value for the price?

Yes

Are you happy with Smith.ai's feature set?

Yes

Did Smith.ai live up to sales and marketing promises?

Yes

Did implementation of Smith.ai go as expected?

Yes

Would you buy Smith.ai again?

Yes

Smith.ai Live Website Chat is perfect for solo/small law firms that get regular inquiries from the web. It's ideal for busy lawyers who wanted to deliver a better experience to potential clients, clients, and really anyone that's looking for information!

Comments

  • Peter Wahlberg | TrustRadius Reviewer
    Peter Wahlberg
    commented 5 years ago
    Hi Gyi, Thank you very much for your review! We're happy to help generate a positive impact on your ROI by converting more leads for your firm. Thanks! Peter on behalf of Smith.ai

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