Live Website Chat adds clients to my practice
November 12, 2020 Live Website Chat adds clients to my practice

Maria N. Jonsson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Live Website Chat

I use Live Website Chat on my website homepage to allow visitors to effortlessly reach
out without calling or emailing, especially when using a phone or tablet, and with no need to call or log into email. Live Website Chat helped me customize the look to fit with my brand. The Q&As and disclaimers integrate seamlessly on my website. Notably, Live Website Chat replaced the live chat service I
had on my site before at a tremendous value and without compromising
anything. The instant emails that contain visitor contact information allow us to immediately follow up and convert visitors into clients. It is especially useful that visitors can instruct how and when they wish to be contacted so that our followup is welcomed.
  • Instant email with specific contact info for visitor
  • Instruction on how and when visitor wishes to be contacted
  • Ability to determine where the visitor is coming from (referral source)
  • Allow for even more customized Q&A
  • Live Website Chat contacts convert to clients often, thus adding another 20-25% to the monthly client conversion.
Value without compromising quality. Excellent support.
Very intuitive, easy and efficient way to communicate with site visitors. Even existing clients of the firm use Live Website Chat at times when trying to quickly relay a message.
The instructional videos and live support are very thorough, professional, and helpful.

Do you think Live Website Chat delivers good value for the price?


Are you happy with Live Website Chat's feature set?


Did Live Website Chat live up to sales and marketing promises?


Did implementation of Live Website Chat go as expected?


Would you buy Live Website Chat again?

Yes Live Website Chat is best suited for visitors who can concisely state their legal issue and how they want to be contacted back. These are usually visitors that are "shopping" for the most responsive law firm. It is less suited for those who have a complex case and need to provide detailed background--email or calls suit this visitor better.