Easy to Utilize & Implement with Great Customer Service!
November 02, 2022
Easy to Utilize & Implement with Great Customer Service!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with SMTP2GO
We use SMTP2GO for our customers to scan to email from their Kyocera copiers. Previously, the company was using individual scan accounts set up for customer scanning, but each address used had a limit of sending 200 emails per day, at which point the scanning would stop working unit the next day. This became very cumbersome as we sold more devices and grew our customer base. On the very few occasions that we have had issues with any customer scanning, Dominique was able to tell me exactly what was wrong within minutes of sending a request for support.
- Minimal downtime
- Amazing and knowledgeable customer service
- Web interface is easy and intuitive to navigate
- I really dont have any complaints
- SMTP Relay for customer scans to email
- Allowed us to use the same SMTP information across the board for all customers instead of having them split between several accounts.
- More cost efficient than paying for several different email accounts.
- Created an additional layer of great customer service for us since SMTP information is able to be preprogrammed into the equipment before ever leaving our facility.
Do you think SMTP2GO delivers good value for the price?
Yes
Are you happy with SMTP2GO's feature set?
Yes
Did SMTP2GO live up to sales and marketing promises?
Yes
Did implementation of SMTP2GO go as expected?
Yes
Would you buy SMTP2GO again?
Yes
SMTP2GO Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No. Our needs are very basic and do not require much support.
Did this in the first question.