SMTP2GO resolved more than one niche problem that I had
April 11, 2023

SMTP2GO resolved more than one niche problem that I had

Creighton Carroll | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SMTP2GO

We use SMTP2GO in a few different scenarios:
Connecting our customer management platform to SMTP2GO gives us better visibility regarding the receipt of invoices; whether they were received, opened, clicked, or even if they bounced for some reason (it's been a while since we've had an email bounce, so I can't recall if the reason is listed or not)

Configuring older standup MFPs to use O365 as an outgoing mail server can be quite difficult (if not impossible) as most haven't received upgrades to use the newest security features. Utilizing SMTP2GO provides an easy alternative while still providing a secure connection and providing that visibility as to whether the email was successful, or if the scanner even tried to send the email.

We have a few clients that we have implemented on-premise, unmanaged backup software; use of SMTP2GO as the outbound email server is a breeze.

An added benefit is the ability to setup multiple users in the dashboard (which we assign to each service: invoices, scans, backup); this combined with the user filter allows us to quickly see if there has been an issue based on which service we are tracking.
  • Multicolored graph on the dashboard provides great amount of information in a single view.
  • Settings panel provides granularization that permits customizing each user's abilities and limitations.
  • Integrating DKIM and SPF for use with your own domain ensures the security that is needed in the modern email ecosystem, and the MFA provides the account security to which we're all accustomed.
  • Providing a reseller option provides an additional source of recurring revenue, while providing clients with trusted, needed services.
  • The only thing that I can say that I'd like to see, is a mobile app for administration, so that I don't have to authenticate every time I login from my phone. (Android app for me please)
  • Email tracking
  • Wide interoperability
  • User accounts for reviewing data concisely
  • It has shown me a few bounced emails and allowed me to make changes that prevented future bounces, ensuring my emails were received by all recipients.
  • It allows me to know whether or not a client has actually received an email, when they claim they never got it.

Do you think SMTP2GO delivers good value for the price?

Yes

Are you happy with SMTP2GO's feature set?

Yes

Did SMTP2GO live up to sales and marketing promises?

Yes

Did implementation of SMTP2GO go as expected?

Yes

Would you buy SMTP2GO again?

Yes

It's great for any application that you need to track email receipt and recipient interaction, or with devices/programs that don't fare well with Exchange based email services.

Don't try to set SMTP2GO as your outbound email server if you're using O365, that just isn't a possibility (not that I've looked into that setup).

Using SMTP2GO

1 - Only one person in my organization uses SMTP2GO, because I'm the only person in my organization.
1 - I guess that I'd be the person to support SMTP2GO, but I've never needed any support. The service just works in the manner in which it's intended.