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Outstanding customer service
August 25, 2021

Outstanding customer service

Brenna McCown | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Socio

ParentMap uses Socio to host our resource fair (trade show type) events. Socio has allowed us to continue to host these events and provide these resources to our audience throughout the pandemic. Additionally, by being able to continue to host these events, Socio has allowed us to connect our clients and sponsors with attendees who are looking for their services.
  • Socio has outstanding customer service! Their team is upbeat, quick to respond, and always willing to answer questions and suggest creative solutions.
  • Socio works hard to ensure their product evolves with the needs of their clients by constantly adding new features and upgrading current features.
  • Socio is very user friendly from the event management side to the attendee and vendor user experience.
  • It would be great to have a more robust filter system. Socio recently made improvements to this feature and I'm sure their team will continue to upgrade this.
  • For our events, it would be ideal if attendees did not have to request to connect with a vendor before being able to message chat.
  • I would like to see more customization options for vendors' virtual booths. Socio also recently upgraded this and, again, I am confident their team will continue to work on this.
  • Connecting attendees with vendors through chat messaging, video rooms, and vendor booths
  • Branding customization
  • User friendliness for attendees
  • Socio has allowed us to continue to host our resource fair events and provide resources to our audience throughout the pandemic

Do you think Webex Events (formerly Socio) delivers good value for the price?

Yes

Are you happy with Webex Events (formerly Socio)'s feature set?

Yes

Did Webex Events (formerly Socio) live up to sales and marketing promises?

Yes

Did implementation of Webex Events (formerly Socio) go as expected?

No

Would you buy Webex Events (formerly Socio) again?

Yes

Socio is a great platform for virtual trade show events. There are many customizable features and it is easy for attendees and vendors to navigate and connect with each other. We also include webinars in our Socio events. Socio does have their own live streaming; however, we have not used that primarily because of price, so we continue to use Zoom, which means attendees do have to leave the Socio platform while participating in our webinars, which is not ideal but works.