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Socio Events is top of it's class for both the platform and the people behind it.
November 08, 2021

Socio Events is top of it's class for both the platform and the people behind it.

Eric Thut | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Socio

Our Main Event each year is a convention. Usually, it is in person with about 4000 people. Last two years we have been virtual. Socio was the event app for our last in-person event and the two virtual events we have held. It connects with our website and our registration system to automatically bring in content and attendee information. In this last year, we also used their platform for the streaming solution.
  • Customer service and attention is the best that I have seen. We have use 4-5 different event app systems over the past decade and no one came close to socio in terms of both meeting our needs and responding to questions and issues
  • The product itself is flexible but fairly easy to use. We have a fairly complex event (120+ sessions over three days with hundreds of speakers) and not only did it handle it - but it looked good.
  • Socio continually adds improvements to the product that really do make it better. They provide ample information on how to use each new feature as well.
  • Many of the changes to the product I know came from direct requests made by our organization.
  • For an organization like out with so many sessions, speakers, and sponsors, but only a few staff members, it would be nice if there was a level of access to the back end content that we could give to the speakers and sponsors for example so they could upload their own information or make needed changes.
  • Also within the socio studio - currently there is not an easy way for presenters to interact with chat or to handle Q&A.
  • Pulling Session and Speaker info from our website successfully.
  • Presenting our complex agenda in a way that is accessible for the attendees
  • Customer service that is available and responsive when you need it to be.
  • WIthout socio, I am not sure we could have put on a successful virtual event the past two years. Their tool and level of customer service literary kept our business alive.
  • We heard from multiple attendees that are simply sick and tired of coming to virtual events, however, that socio was the best platform they had used and set us apart from other virtual events they had joined.
  • In a post event survey, 2/3 of our attendees rated the socio platform 4 or 5 stars (out of 5).
Socio was the only one who was able to meet its promise to connect to our website and perform as hoped. Their customer service far surpasses the others but they also were price competitive.

Do you think Webex Events (formerly Socio) delivers good value for the price?

Yes

Are you happy with Webex Events (formerly Socio)'s feature set?

Yes

Did Webex Events (formerly Socio) live up to sales and marketing promises?

Yes

Did implementation of Webex Events (formerly Socio) go as expected?

Yes

Would you buy Webex Events (formerly Socio) again?

Yes

There are always plusses and minuses to various platforms and nothing is ever going to be a perfect fit for everyone. Socio does so much very well, but there are a few places, like the current way that presenters are cut off from attendees in the normal system that if that is what is most important to you, there may be better options. However, if you are talking about out-of-the-box solutions for an event of any size, their customer service puts them far above anyone else.