Professional, ethical, secure - every researcher should use it!
October 16, 2019

Professional, ethical, secure - every researcher should use it!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SoGoSurvey

SoGoSurvey is being used by the organisation to collect survey data from training participants. Participants are often based in multiple locations, so the ability to deploy surveys electronically is very important. Data collection is secure and meets data protection requirements here in the UK. It also makes it easy to meet research ethics requirements, for example the ability to collect survey data anonymously. The software saves a great deal of time analysing data, because this can be exported instantly, ready for analysis. As a large part of our work focuses upon training, the assessment tool lets us assess how well participants are doing, and adds value to our offering.
  • Data is collected securely and complies with data protection requirements in the UK.
  • The software lets us to meet local research ethics requirements easily.
  • The different question types keeps survey participants interested, and lets us ask questions in a variety of ways.
  • The app, which we're currently using on Android, lets us check the number of completed surveys in real time.
  • Their programme of on-boarding is excellent. They give a lot of attention to helping new users become familiar with the software.
  • Whilst the ability to embed participant information documents within the survey would be a bonus, this really isn't a problem as the software allows you to hyperlink to Google Docs. etc. very easily.
  • Cost. The software is very reasonably priced when judged against its functionality. The cost and risk of deploying paper surveys, coupled with the additional time it would take to input the data before analysis, means we have a lot less to worry about, have saved time and money.
  • Data and reputation. Security of data is important to us. Using this software has enhanced our credibility with clients. We're serious about data security and this software shows that we are.
  • Ethics and reputation. We are also serious about achieving the highest ethical standards in research, and nothing in this software impedes our ability to meet these standards.
  • Speed. The online training, all of which has been 1-2-1, helped me get to grips with the software and deploy it quickly. The quality of training is very high indeed.
I was particularly impressed with how surveys render on mobile devices. Increasingly, we find that learning communities prefer to use their smartphones to access materials, and this includes their end-of-course surveys. This undoubtedly increased the response rate. The ability to link pre-training and post-training surveys by user ID is useful because it is possible to exclude a post-training survey where the same user did not complete a pre-training survey. Generating reports and charts is easy and the data is presented in a way that is easy to use. The quality of the graphics (bar, pie, donut charts) is very high. Above all, the data is secure, instantly accessible and participants are at ease using the software.