N-central: one box for all managed services, monitoring, and remote access needs
Derek Schroeder | TrustRadius Reviewer
February 07, 2019

N-central: one box for all managed services, monitoring, and remote access needs

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SolarWinds N-central

N-central works as a monitoring and remote access tool for managed services companies. The software allows very customizable alerting including server and workstations and their disk space, processor usage, memory usage, event logs, as well as hardware. The system is very dependable and easy to use and intuitive for the expert setting it up and the technician who utilizes it for support.
  • Very customizable alerting and threshold setting to quiet noisy alarms
  • Hardware monitoring is an intricate process in many monitoring tools, N-central makes it quick and easy after installing the appropriate software on the server(s).
  • Easy to navigate interface that allows quick view of items needing to be addressed and the ability to drill down into clients and their devices.
  • Remote desktop access tool could use some help. Several other monitoring systems have perfected the remote access process but N-central can be a bit slow.
  • Patch management system could use some additional features/customizability.
  • A Great tool that does not require numerous courses to master or setup.
  • One box fits all for managed services companies needing a remote access and monitoring tool.
  • Priced economically with competitors
Automate has the best scripting engine. There is no conversation there, the scripting is taken to another level. N-central and VSA both have the ability to run scripts, but Automate runs away with it. Automate also has the best remote access tool. VSA and N-central remote access can be a bit slow. Automate and VSA are NOT intuitive in their organization, whereas N-central is very well organized and easy to learn. Automate has a slight edge in patch management over the other two.
N-central is a great tool for managed service providers. The rollout strategy is very effective and easy. Onboarding managed services for a client can be quickly handled and noisy alarms settled. This is a great tool if one takes hardware monitoring seriously (which everyone should) as it's the best in class for that feature.

SolarWinds N-central Feature Ratings

Screen sharing
8
File transfer
8
Instant message
8
Secure remote access with Smart Card authentication
10
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
7
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
9
Annotations
8
Monitoring and Alerts
10
Multi-platform remote control
8