Made my life easier
February 08, 2019

Made my life easier

Adrian Takacs | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SolarWinds Remote Monitoring & Management

Our company and business has been built around SolarWinds Remote Monitoring & Management. RMM makes it easier for us to proactively monitor our customer's servers and workstations. The take control feature helps us assist all the users with their IT problems. The automated tasks are helping us automate most of our daily\weekly tasks.
  • All other SolarWinds products are built into RMM (e.g. Take Control, Managed Antivirus, Backup) and can all be accessed from a single central dashboard.
  • The platform so far has never been down which allowed us to do our day to day job.
  • Solarwinds is always trying to improve its platform and the range of products it offers which helps companies like us.
  • The vulnerability\patch manager scans fail quite often, but lately, I have noticed an improvement.
  • The managed antivirus is quite heavy on the disk while performing a deep scan and this impacts the user.
  • It has greatly improved our reaction\response times and helped us fix issues a lot quicker.
  • The daily and 24x7 checks allow us to monitor all the relevant services or processes running on servers.
  • Easy to access as it is cloud-based, ideal for working from home. Great security with MFA.
LabTech didn't offer as many tools as SW RMM at the time I was using it. LogMeIn is one of the worst tools I had to use, I got feed-up with the fact that I always had to provide a username and password to connect to a PC. TeamViewer is not quite the product SW RMM is.
Is well suited for managed service providers like us and it is ideal to implement for customers that pay for pro active monitoring. Due to the cost, it is not suitable to be deployed on devices for customers that pay as they go and contact support only when they have an issue.