Great Simple Remote Access Solution
September 27, 2019

Great Simple Remote Access Solution

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Solarwinds Take Control (formerly SolarWinds MSP Anywhere)

Take Control is used across our organization. As an MSP, we support client desktops and troubleshoot client servers with Take Control. We also use it for internal support of our employee laptops/workstations.
  • Being able to log in as what a server sees as a "local session" is very convenient for remote troubleshooting of Remote access issues.
  • Easily accessing laptops and workstations with a shared desktop to work through issues with clients.
  • Copy and paste functions from the host to a remote desktop is cumbersome.
  • Screen sizing is an issue for lower resolution devices (servers).
  • This simplifies our end-user support operations significantly.
Security is always a major concern, especially when connecting to multiple companies from a centralized dashboard. It is something we require in all solutions like this.
Take Control is simple and easy to use. Connections are quick and there is little to no "lag time" between the remote computer and the console. This makes communicating with end-users and assisting them much easier.
  • SolarWinds N-central
N-central is the centralized platform for all devices we manage and Take Control integrates perfectly to make remote access a 1-click step.
TeamViewer, Veeam Backup & Replication
Take Control does not replace RDP, but is great for end-user devices and troubleshooting RDP issues.

N-able Take Control (formerly Solarwinds Take Control) Feature Ratings

Screen sharing
10
File transfer
9
Instant message
8
Over-the-Internet remote session
9
Remote management of servers & workstations
9
Multi-platform remote control
10