WHD Saves the day!
Overall Satisfaction with SolarWinds Web Help Desk (WHD)
[I use SolarWinds Web Help Desk (WHD)] across the entire organization, teachers/principals are responsible for submitting a ticket when empiercing a technology issue or request.
- Active Directory Integration
- Asset managment
- User and tech both receive emails upon entry
- Easy to use interface
- Great reporting functions
- Because of AD integration, users sometimes try logging in with their email address and not AD credentials. The user then calls stating they can't put a ticket in, it would be nice if there was a method of matching the AD Email field with a login.
- Setting up new techs with the building they are responsible for can be a little messy
- I enjoy I can continue running the software on my internal servers, the cloud is more expensive while providing minimal benefit to our organization
- Cost per technician license is minimal
I haven't reviewed competition, we've been using [SolarWinds Web Help Desk (WHD)] for over 10 years. Because of this, I have a nice history on which users may need more attention. I haven't seen a need to check out the competition.
Do you think SolarWinds Web Help Desk (WHD) delivers good value for the price?
Yes
Are you happy with SolarWinds Web Help Desk (WHD)'s feature set?
Yes
Did SolarWinds Web Help Desk (WHD) live up to sales and marketing promises?
Yes
Did implementation of SolarWinds Web Help Desk (WHD) go as expected?
Yes
Would you buy SolarWinds Web Help Desk (WHD) again?
Yes