Overall Satisfaction with Sparkcentral
Sparkcentral is being used by our digital customer care team. It helps provide transparency to energy customers in regards to their contract as well as provide them with information regarding inquiries.
- Sparkcentral provides great customer support.
- Love the user feed.
- Knowledge Base.
- Better Reporting.
- More targeted insights.
- Developing specific user profiles as to give Sparkcentral users-targeted insights regarding customer interaction.
- Pulled-in customer interactions so that we may fix problems in real-time, increase CSAT scores and therefore improving overall customer satisfaction.