Sparkcentral Review
November 04, 2016

Sparkcentral Review

Michael Chorley | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sparkcentral

Sparkcentral is being used by our digital customer care team. It helps provide transparency to energy customers in regards to their contract as well as provide them with information regarding inquiries.
  • Sparkcentral provides great customer support.
  • Love the user feed.
  • Knowledge Base.
  • Better Reporting.
  • More targeted insights.
  • Developing specific user profiles as to give Sparkcentral users-targeted insights regarding customer interaction.
  • Pulled-in customer interactions so that we may fix problems in real-time, increase CSAT scores and therefore improving overall customer satisfaction.
I like how more focused Sparkcentral is around customer care specifically, whereas Spredfast does a lot of things well but no one thing greatly.
Sparkcentral is great for real-time customer service situations e.g. Twitter Q&A sessions. I would like to see Sparkcentral offer more tools that can integrate with marketing initiatives.