TrustRadius
https://dudodiprj2sv7.cloudfront.net/product-logos/C9/pP/GB8D2H3Z0WOZ.PNGA robust all-in-one social media management solutionFalcon is being used by our organic social team to consolidate scheduling and community management. It's a very robust tool that allows us to organize social effort across multiple stakeholders.,Bulk upload for FB and TW. We post 4-5 times per day, per channel in some cases. Scheduling. Very convenient to see everything aggregated into a calendar view. Community management. Engage is probably one of the strongest modules. It aggregates everything from all channels.,Better support for Instagram community management. We'd like to be able to reply directly to comments. Instagram bulk upload. This is a big channel for us, so we'd love to be able to bulk upload. It would save us a lot of time. Platform speed. Occasional lag, especially in Engage.,8,50,Positive: workflow improvements and efficiencies resulting from having everything in one place. Positive: Community team communication has improved, as all team members are on the same platform and can more quickly coordinate campaigns and community management. ROI: Having all features consolidated saved us additional fees on extra services we'd need if we didn't use Falcon,Sprout SocialTrust Me, Falcon Is What You WantWe use Falcon to help better organize our social media content for our selection of clients.,Cross-Channel Social Media Management Customer Interaction Ease of Use,Measuring/Reporting Lacks The Flexibility We Need Not A Direct Falcon Issue, But Issues With FB/IG Graph API Sometimes The Platform Can Be A Little Unstable,10,7,Postive ROI Helped Automate Workflows + Save Time Increased Revenue,Hootsuite Pro, Zoho Social and Buffer,Google Drive, G Suite, Facebook for BusinessAll in one solutionWe are using Falcon.io to manage all our social media Issues in the company. We are an online tech magazine and are using it to publish articles and other content, process commands, and manage statistics.,It is the only tool I know, which is able to schedule on Facebook and Google+ at the same time. Working with different teams with different roles. Very intuitive at the most categories.,Be more intuitive with the statisics. A dream (not only addicted from Falcon): Managing instagram posts.,9,10,Hootsuite FreeTeam Orientated Social Media ToolFalcon Social is used as our central social media tool. We are planning, implementing and evaluating all our social media campaigns with it. Its strengths are the bundling of all social media channels. It is easy to work with and it makes it easy to work in teams. It also provides a lot of powerful tools to build Facebook landing pages.,Cooperative working. Analysis. Tools to create Facebook landing pages (drag drop).,Measuring could be a little bit tricky.,9,,Increased efficiency. More Leads in case of a better evaluation. Tool to produce landing pages (Newsletter application/ Sweepstakes).,10,9Great tool for content toppers!I use the tool to publish my content for the various tourism campaigns within our organization. At this moment I am the only one in our organization that controls the tool. The tool works efficiently and is easy to use. New updates are in my opinion necessary. Currently I can not make mentions or tags in updates.,Analyze Efficient Accessible wherever you are,Make it available in Dutch. Show mentions in updates. Integration with Instagram.,4,1,Conversion to website and partners. Employee efficiency.,HootSuite Pro,6
Unspecified
Falcon.io
21 Ratings
Score 8.6 out of 101
TRScore

Falcon.io Reviews

Falcon.io
21 Ratings
Score 8.6 out of 101
Show Filters 
Hide Filters 
Filter 21 vetted Falcon.io reviews and ratings
Clear all filters
Overall Rating
Reviewer's Company Size
Last Updated
By Topic
Industry
Department
Experience
Job Type
Role
Reviews (1-6 of 6)
  Vendors can't alter or remove reviews. Here's why.
No photo available
May 29, 2018

Falcon.io Review: "A robust all-in-one social media management solution"

Score 8 out of 10
Vetted Review
Verified User
Review Source
Falcon is being used by our organic social team to consolidate scheduling and community management. It's a very robust tool that allows us to organize social effort across multiple stakeholders.
  • Bulk upload for FB and TW. We post 4-5 times per day, per channel in some cases.
  • Scheduling. Very convenient to see everything aggregated into a calendar view.
  • Community management. Engage is probably one of the strongest modules. It aggregates everything from all channels.
  • Better support for Instagram community management. We'd like to be able to reply directly to comments.
  • Instagram bulk upload. This is a big channel for us, so we'd love to be able to bulk upload. It would save us a lot of time.
  • Platform speed. Occasional lag, especially in Engage.
Really great for consolidating and reviewing schedule across channels and for community management. Not great for managing several communities managers in terms of accountability and performance tracking.
Read this authenticated review
Carson Maddocks profile photo
April 17, 2018

Falcon.io Review: "Trust Me, Falcon Is What You Want"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Falcon to help better organize our social media content for our selection of clients.
  • Cross-Channel Social Media Management
  • Customer Interaction
  • Ease of Use
  • Measuring/Reporting Lacks The Flexibility We Need
  • Not A Direct Falcon Issue, But Issues With FB/IG Graph API
  • Sometimes The Platform Can Be A Little Unstable
Falcon is well suited for any organization looking to take control of several social media channels. Super flexible for content publishing, love it!
Read Carson Maddocks's full review
Andrea Pawlowski profile photo
April 18, 2017

Falcon.io Review: "All in one solution"

Score 9 out of 10
Vetted Review
Verified User
Review Source
We are using Falcon.io to manage all our social media Issues in the company. We are an online tech magazine and are using it to publish articles and other content, process commands, and manage statistics.
  • It is the only tool I know, which is able to schedule on Facebook and Google+ at the same time.
  • Working with different teams with different roles.
  • Very intuitive at the most categories.
  • Be more intuitive with the statisics.
  • A dream (not only addicted from Falcon): Managing instagram posts.
  • Scheduling postings on every platform (except Instagram) is very comfortable.
  • It's also easy to learn for everyone on the team.
  • Less suited - you can't choose more than one recipient if you want to forward a command.
Read Andrea Pawlowski's full review
Philipp Schwarz profile photo
April 28, 2016

Falcon.io Review: "Team Orientated Social Media Tool"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Falcon Social is used as our central social media tool. We are planning, implementing and evaluating all our social media campaigns with it. Its strengths are the bundling of all social media channels. It is easy to work with and it makes it easy to work in teams. It also provides a lot of powerful tools to build Facebook landing pages.
  • Cooperative working.
  • Analysis.
  • Tools to create Facebook landing pages (drag drop).
  • Measuring could be a little bit tricky.
Falcon Social is perfect for teams. It is very easy to work with (drag and drop) and provides good and easy overview over all channels.
Read Philipp Schwarz's full review
Sabine Hollegien profile photo
March 05, 2015

Falcon.io Review: "Great tool for content toppers!"

Score 4 out of 10
Vetted Review
Verified User
Review Source
I use the tool to publish my content for the various tourism campaigns within our organization. At this moment I am the only one in our organization that controls the tool. The tool works efficiently and is easy to use. New updates are in my opinion necessary. Currently I can not make mentions or tags in updates.
  • Analyze
  • Efficient
  • Accessible wherever you are
  • Make it available in Dutch.
  • Show mentions in updates.
  • Integration with Instagram.
Read Sabine Hollegien's full review
No photo available
March 03, 2015

Falcon.io Review: "Quite good but not perfect"

Score 6 out of 10
Vetted Review
Verified User
Review Source
We use Falcon Social for marketing in social media.
  • Publish. You have a great overview of your different social media channels.
  • Engage. Good way to have control over who you have responded to.
  • Build, this is not working so good. You should really update this function.
  • Publish. It should be possible to do the Facebook ads through Falcon. As it is now, we need to use Facebook for this. You also should get Instagram...
  • Training. I still don't quite understand what to do with the listening option. Falcon is pretty expensive and you can do much of it directly at Facebook for example. So you should then have better training with new customers so we can use the whole system. Otherwise we might start looking at other companies doing the same thing as you are..
Read this authenticated review

Feature Scorecard Summary

Boolean keyword searches (1)
9
Filtering out noise/spam (2)
8.8
Sentiment analysis (3)
7.0
Broad channel coverage (2)
8.8
Content planning and scheduling (3)
8.6
Audience targeting (2)
9.0
Content optimization (2)
9.8
Workflow management (2)
9.8
Automated routing and prioritization (2)
9.0
Customer interaction histories (3)
7.7
Bulk actions (2)
6.8
Lead generation (2)
7.5
Content marketing (1)
10
Paid media management (1)
9
Campaigns and promotions (1)
9
Twitter (3)
9.9
Facebook (3)
9.9
LinkedIn (2)
9.8
Google+ (3)
9.9
Instagram (3)
8.2
YouTube (2)
9.0
Campaign success analytics (2)
5.0
Real-time tracking (3)
6.5
Competitor analysis (2)
4.6
Role-based user permissions & privileges (3)
9.0
Mobile access (3)
8.6

About Falcon.io

Falcon.io provides a platform for social media marketing and customer experience management. It features tools for social listening, engagement, publishing, analytics and managing customer data.

This platform enables marketers to deliver more personalized brand experiences based on enriched customer profiles. The technology is complemented by comprehensive support and consultancy services.

Falcon.io Features

Listening/monitoring Features
Has featureBoolean keyword searches
Has featureFiltering out noise/spam
Has featureSentiment analysis
Has featureBroad channel coverage
Publishing Features
Has featureContent planning and scheduling
Has featureAudience targeting
Has featureContent optimization
Has featureWorkflow management
Engagement Features
Has featureAutomated routing and prioritization
Has featureCustomer interaction histories
Has featureBulk actions
Marketing Features
Has featureLead generation
Has featureContent marketing
Has featurePaid media management
Has featureCampaigns and promotions
Channel coverage/integration Features
Has featureTwitter
Has featureFacebook
Has featureLinkedIn
Has featureGoogle+
Has featureInstagram
Has featurePinterest
Has featureYouTube
Reporting/analytics Features
Has featureCampaign success analytics
Has featureReal-time tracking
Has featureCompetitor analysis
Account management Features
Has featureRole-based user permissions & privileges
Has featureMobile access
Additional Features
Has featureApproval Flows
Has featureLanding page builder
Has featurePriority Inbox
Has featureProfile Cards
Has featureSocial analytics
Has featureCRM import
Has featureAudience Management
Has feature7-day customer support
Has featureTailored service plans

Falcon.io Screenshots

Falcon.io Integrations

Twitter Official Partner, Facebook Marketing Partner, Instagram Partner, DataSift Partner, Google+ Pages Partner, Plugged Into GNIP, Zendesk Partner, Lexalytics Partner

Falcon.io Competitors

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No

Falcon.io offers two service packages to suit company size and social needs: Pro and Premium. These offer varying services and support levels.

Falcon.io Customer Size Distribution

Consumers
%
Small Businesses (1-50 employees)
20%
Mid-Size Companies (51-500 employees)
40%
Enterprises (> 500 employees)
40%

Falcon.io Support Options

 Free VersionPaid Version
Social Media
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Video Tutorials / Webinar

Falcon.io Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:Global
Supported Languages: English