Fantastic solution
January 30, 2021

Fantastic solution

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Spekit

We deployed Spekit for the use of our front line phone representatives. It replaced an aging and cumbersome resource hub utilized by the entire organization. Search results were often outdated, incorrect, irrelevant, and too numerous to effectively locate pertinent information quickly and efficiently. By having one information hub for the service department we are able to limit the number and volume of results by customizing and updating the information as needed.

Pros

  • Great Wiki page.
  • Can browse topics by individual Speks or in the dictionary.
  • Can communicate with the Spek owner to clarify and/or update information.
  • Notification feature is very useful. We can identify Spek updates as they are released.

Cons

  • Wish it was easier to insert hyperlinks.
  • Wish changes could be made once and duplicated to related pages.
  • Would be nice to rearrange Speks on a user level.
  • Do not seem to be able to share specific Speks.
  • Average handling time has been reduced.
  • Quality of information has increased.
  • Greater accountability for Spek information being accurate and up to date.

Do you think Spekit delivers good value for the price?

Yes

Are you happy with Spekit's feature set?

Yes

Did Spekit live up to sales and marketing promises?

Yes

Did implementation of Spekit go as expected?

Yes

Would you buy Spekit again?

Yes

Fantastic at communicating information additions, updates, and changes across entire departments or organizations. Clarification of and changes to Speks is easy by using the reaction buttons and sending an email. Would not be useful in a situation where personal and sensitive information is required. I don't think it would be useful if several departments are on the same account. The concern there would be too much irrelevant information clogging up search results.

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