Item: Spiff
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Spiff is a great software tool for tracking quota especially for salespeople to use as they try to track their performance. It helps us to ensure we reach our targets and keep track on a weekly basis of our goals. Spiff is a very straightforward app.

Pros and Cons

Tracking Quota Monthly/Annual
Never face any bugs
Great UI that is intuitive

Frankly there are none in my opinion. Maybe a bit more visualization

Return on Investment

Increased transparency into compensation calculations
Improved sales rep productivity
Reduce burden on admins by automating commission plans

Usability

10

Spiff is straightforward and easy to use. I don't see how any user could possibly get confused or tripped up. The user interface is both intuitive and elegant. Even someone without any technical skills whatsoever would be able to easily navigate the platform.

Trust in the Compensation Process

Increased visibility leads to more trust between management and salespeople so everyone is on the same page and expectations versus performance are aligned. I think it's great that the software is automated as well.

Alternatives Considered

I have not used software like Spiff before. Being new to tech sales, it can be really easy to get lost in different accounts and numbers and lose track of performance. Spiff helps keep salespeople understanding how their efforts are aligning with their compensation.

Key Insights

Do you think Spiff delivers good value for the price?

Yes

Are you happy with Spiff's feature set?

Yes

Did Spiff live up to sales and marketing promises?

Yes

Did implementation of Spiff go as expected?

Yes

Would you buy Spiff again?

Yes

Other Software Used

Salesforce CMS, Google Sheets, Chorus.ai

Likelihood to Recommend

I love Spiff and find it incredibly helpful to track my quota and really drill down into particular metrics. Understanding my performance and the associated commission helps me do my job better by improving my organization skills and knowing where to allocate my efforts. I can see my commission structure per period and visualize where I stand. The reporting is not incredibly advanced, but it does give a really good birds-eye view of your metrics, like total comp, compensation trends, monthly attainment, etc. It's also great because it's in real time, so as a rep I can see pending invoices to determine which accounts I need to go after. It is super intuitive and easy to use. I've never encountered any bugs.

Users and Roles

200 - Sales - enterprise account executives, commercial account executive new logo, commercial account executive commercial expansion, SMB AES new logo & expansion.

Business Processes Supported

Eliminate manual processes and complex legacy systems
Connect CRM & payroll to create single source of truth for commission
Ensure accuracy and compliance with robust reporting capabilities

Future Planned Uses

Use their HR solutions to streamline compensation workflows and ensure people get paid accurately and on time

Likelihood to Renew

9

It's not up to me but I would be really dissapointed to see it go. I would like to continue to use Spiff as a salesperson

Implementation Details / Implementation Partner

Implemented in-house

Training Types Used

No Training

In-Person Training

Online Training

Ease of Spiff Training

Spliff is super straightforward and easy to use. It does not require any training whatsoever

Support Rating

9

I needed my account to be set up and there seemed to be some technical issues with onboarding and a customer service rep made herself immediately available to liaison with our IT department to get me up and running. I did not expect them to tend to our request with such urgency.

Spiff Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Quick Initial Response	None

Pros	Cons
Relatively simple Easy to use Technical support not required Consistent Quick to learn Convenient Feel confident using Familiar	None

Spiff is a Spiffy Software for Sales People

Overall Satisfaction with Spiff