Splash changed our event game!
August 24, 2017
Splash changed our event game!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Splash Event Marketing Platform
Splash powers all of Acumen's events, and I'm glad for it. A few years ago our global team was using multiple platforms to manage our events. This was a problem because of a lack of brand consistency, data collection and synchronization with Salesforce, our CRM. Splash has solved all of these problems with beautiful, customized event templates, a centralized system that allows me to add team members as collaborators, and integration with Salesforce.
- Branded Templates: With the Pro account, Splash takes your brand guidelines, fonts, logos, colors and creates customized event templates for your most frequent types of events making it easy to create new events that align with the experience of your brand.
- Customer Service: Any time I have a problem, my Account Manager (Matt!) always has a solution. Whether it be a glitch in the page, an integration problem, or suggesting new ways to use the system. I'm never left stranded, which when you work in eight time zones, matters.
- Ease of Backend Use: I've used other start-up event management softwares which are painful to use on the back end, buggy, and not intuitive for a non-coder. Splash is extremely easy to use and customize, which makes working with the system enjoyable.
- Low Ticketing Fees: One of the main reasons we decided to upgrade to the Pro account is because we were hosting more ticketed events. As a non-profit, ticketing fees make a difference to our donations. Not only did Splash provide the other benefits mentioned above, they were the most competitive on credit card fees and integrated into our donation software system.
- Concurrent Session Registration: The only time I haven't been able to use Splash was when planning a conference with concurrent session registration. Splash currently only has a one-RSVP system, but I know this is in their product pipeline, so soon will be a function.
- Price: The annual price is high, especially if you're used to using free event platforms like eventbrite. We had to do a lot of convincing to senior management about why using a paid version mattered, but once approved, having the functionalities mentioned before including the ability to track and manage ROI of your events is worth the price, even as a non-profit.
- Positive: We've now been able to track whether people who attend our events eventually become donors to our organization, which is HUGE for measuring event ROI and the time horizons for a donation.
- Negative: Can't think of any negative impacts on our business objectives. It solves the problem it is designed for, and continues to improve.
Despite not being a very old company, Splash does not feel like a buggy-startup in Beta. I've used other platforms like Eventbrite that don't have the functionality Splash does, and other comparable companies to Splash that are painful to use on the backend. I would also say that the Splash team and culture is a plus. They offer a lot of training tutorials and every call is always a fun one with their team.