Spredfast Review: "Some performance issues."https://www.trustradius.com/social-media-managementSpredfastUnspecified8.11051012013-01-21T20:51:02.012Z
Overall Satisfaction with Spredfast
- The tool is effective in workflowing customer inquiries through a multi-level team.
- Spredfast allows us to effectively support and provide customer service to our customers through our social channels.
- In addition to customer service, the tool provides us a means to track, analyze, and build reports on social metrics.
- Additionally, it is a medium where we can share content to our communities and build out a content calendar ready to be published.
- It is not that efficient in being able to pull in specific customer service metrics, in a non-manual way, that shows the effectiveness of teams and individual responses.
- The platform itself, which is web-based, has always seen a constant performance issue, where the system will lag or certain features will perform slowly. This is something that has been on-going and though improved over the past year, is still an issue.
We picked the Spredfast platform at the time when we conducted a search for a social customer service tool because it allowed us to deploy it across a team of associates. The product has workflow capabilities that allow us to assign questions on our social channels to specific team members.