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Spredfast Review: "Some performance issues."
https://www.trustradius.com/social-media-managementSpredfastUnspecified8.1105101
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January 21, 2013

Spredfast Review: "Some performance issues."

Score 7 out of 101
Vetted Review
Review Source

Overall Satisfaction with Spredfast

  • The tool is effective in workflowing customer inquiries through a multi-level team.
  • Spredfast allows us to effectively support and provide customer service to our customers through our social channels.
  • In addition to customer service, the tool provides us a means to track, analyze, and build reports on social metrics.
  • Additionally, it is a medium where we can share content to our communities and build out a content calendar ready to be published.
  • It is not that efficient in being able to pull in specific customer service metrics, in a non-manual way, that shows the effectiveness of teams and individual responses.
  • The platform itself, which is web-based, has always seen a constant performance issue, where the system will lag or certain features will perform slowly. This is something that has been on-going and though improved over the past year, is still an issue.
We picked the Spredfast platform at the time when we conducted a search for a social customer service tool because it allowed us to deploy it across a team of associates. The product has workflow capabilities that allow us to assign questions on our social channels to specific team members.

Using Spredfast

  • Customer Service
  • Social Media
  • Content
  • It is allowing us to achieve increased customer service response rates through social media.

Spredfast Training

  • Online training
  • In-person training
  • Self-taught
It is as long as you have a certain level of understanding of social and social customer service platforms as a whole. This approach for other users is contingent on this understanding to be effective.

Spredfast Support

They are fairly timely in their responses and in looking into technical issues.