TrustRadius
Sprinklr Product Review
https://www.trustradius.com/social-media-customer-serviceSprinklr Modern CareUnspecified7.633101
Sri Musunuru profile photo
May 14, 2019

Sprinklr Product Review

Score 7 out of 101
Vetted Review
Verified User
Review Source

Modules Used

  • Social Care

Overall Satisfaction with Sprinklr Care

We use Sprinklr for social media engagement. We use Sprinklr for both paid and organic promotions across social media channels. Sprinklr is used by the whole organization to develop the business. We use it for marketing and risk identification across the company globally. The reporting module is also good to get all the information in one place.
  • Engagement module for publishing and engaging with all the social channels audience.
  • Listening module to understand marketing and risk.
  • Paid and organic modules.
  • Reporting data accuracy
  • Positive impact in managing all the social channels in one place.
Sprinklr support can be more proactive and improve their domain knowledge.
Yes, our company has benefited by using the Sprinklr products as we have access to all the modules.
  • User interface
  • Many modules
  • Enterprise version
  • Good engagement
  • Dashboards
  • Listening
  • Paid and organic management
UI is very user-friendly. Listening and benchmarketing modules are very helpful in understanding the business. The engagement module to reach your audience works well.