Sprinklr Care Support
May 17, 2019
Sprinklr Care Support
Score 8 out of 10
Vetted Review
Verified User
Modules Used
- Social Care
Overall Satisfaction with Sprinklr Care
Used for the quick resolution of platform related technical issues, such as data fetching glitches, visualization rendering issues, etc. It is being used by the social media marketing team and it helps us to be timely and accurate with our reporting needs for clients.
- Quick resolution.
- Round-the-clock coverage.
- Strict SLAs.
- Procedure to lodge a ticket.
- The amount of communication required for the Sprinklr team to understand the problem could be less.
- Timeliness of responses.
- Timely resolution of issues.
- Export of necessary data and visualizations.
- Smooth transaction of business.