Sprinklr Care Support
May 17, 2019

Sprinklr Care Support

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Social Care

Overall Satisfaction with Sprinklr Care

Used for the quick resolution of platform related technical issues, such as data fetching glitches, visualization rendering issues, etc. It is being used by the social media marketing team and it helps us to be timely and accurate with our reporting needs for clients.

Pros

  • Quick resolution.
  • Round-the-clock coverage.
  • Strict SLAs.

Cons

  • Procedure to lodge a ticket.
  • The amount of communication required for the Sprinklr team to understand the problem could be less.
  • Timeliness of responses.
  • Timely resolution of issues.
  • Export of necessary data and visualizations.
  • Smooth transaction of business.
Round the clock coverage for issues and speedy resolution, even on weekends.
The Sprinklr Care team has been very responsive and helpful in resolving any issues/complaints faced.
If you're working over the weekend and have issues with the platform, Sprinklr Care has been available over the weekend for issue resolution.

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