TrustRadius
Sprinklr Care Support
https://www.trustradius.com/social-media-customer-serviceSprinklr Modern CareUnspecified7.633101
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May 17, 2019

Sprinklr Care Support

Score 8 out of 101
Vetted Review
Verified User
Review Source

Modules Used
Social Care

Overall Satisfaction with Sprinklr Care

Used for the quick resolution of platform related technical issues, such as data fetching glitches, visualization rendering issues, etc. It is being used by the social media marketing team and it helps us to be timely and accurate with our reporting needs for clients.
  • Quick resolution.
  • Round-the-clock coverage.
  • Strict SLAs.
  • Procedure to lodge a ticket.
  • The amount of communication required for the Sprinklr team to understand the problem could be less.
  • Timeliness of responses.
  • Timely resolution of issues.
  • Export of necessary data and visualizations.
  • Smooth transaction of business.
Round the clock coverage for issues and speedy resolution, even on weekends.
Yes, we use Social + Messaging and Research. These are best-in-class social media management tools which are user-friendly and technically robust.
The Sprinklr Care team has been very responsive and helpful in resolving any issues/complaints faced.
If you're working over the weekend and have issues with the platform, Sprinklr Care has been available over the weekend for issue resolution.