Item: Sprinklr Service
Rating: 7
Author: Sri Musunuru

Use Cases and Deployment Scope

We use Sprinklr for social media engagement. We use Sprinklr for both paid and organic promotions across social media channels. Sprinklr is used by the whole organization to develop the business. We use it for marketing and risk identification across the company globally. The reporting module is also good to get all the information in one place.

Pros and Cons

Engagement module for publishing and engaging with all the social channels audience.
Listening module to understand marketing and risk.
Paid and organic modules.

Reporting data accuracy

Return on Investment

Positive impact in managing all the social channels in one place.

Support Rating

Sprinklr support can be more proactive and improve their domain knowledge.

Alternatives Considered

Adobe Social and Hootsuite

User interface
Many modules
Enterprise version
Good engagement
Dashboards
Listening
Paid and organic management

Likelihood to Recommend

UI is very user-friendly. Listening and benchmarketing modules are very helpful in understanding the business. The engagement module to reach your audience works well.

Sprinklr Product Review

Modules Used

Overall Satisfaction with Sprinklr Care