Why we use Sprinklr
Updated November 25, 2021

Why we use Sprinklr

Robert van Kasteel | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Social Care
  • Community Care

Overall Satisfaction with Sprinklr Modern Care

We use Sprinklr Modern Care in our Business Unit, and it greatly improves our efficiency. We get a fast overview of our data, and are able to do a deep dive into them. It also allows us to create our own formulas and completely tailor the backend to our needs. This way we always have insights into our performance.

Pros

  • Is very adaptable and customizable.
  • Very easy to use.
  • Is an all-in-one service platform.

Cons

  • Accurate data collection.
  • Smaller platform integration.
  • Community Management.
  • We were able to reduce our Community Management hours.
  • This platform cut down our Account team as posting on multiple platforms at once is made very easy.
  • We sometimes have to double check the data, as fluctuates and is not always accurate.

Do you think Sprinklr Service delivers good value for the price?

Yes

Are you happy with Sprinklr Service's feature set?

Yes

Did Sprinklr Service live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Sprinklr Service go as expected?

Yes

Would you buy Sprinklr Service again?

Yes

We also use Meltwater in our BU, and the good thing about Sprinklr is that you can actually compare your data numbers with the key word searches. Meltwater is limited in that it doesn't offer a wide range of services. Although the graphs and some other analysis functions on Meltwater are a bit more detailed.
If you are a "bigger" company and are looking for a platform that combines all of your social media services into one, this is the platform for you. It make it easier for one person to handle all of the marketing needs. If, however, you are a smaller company, this platform will probably be a bit too expensive and elaborate. You're better off waiting to grow by yourself and acquire it at a later stage.

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