TrustRadius
Sprinklr is the best enterprise level social management platform
https://www.trustradius.com/social-media-managementSprinklr Modern Engagement (formerly Social + Messaging Suite)Unspecified7.8131101
Aditya Gollakota profile photo
July 17, 2019

Sprinklr is the best enterprise level social management platform

Score 8 out of 101
Vetted Review
Verified User
Review Source

Modules Used
Social Publishing & Engagement, Social Listening

Overall Satisfaction with Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement is being used by the social media teams at Deloitte Digital on consulting projects for various clients and their respective use cases. It helps to have a robust and scalable platform to manage all social media accounts from one place.
  • Custom queues
  • Lists and filtering
  • Macros and automation
  • Rule engine
  • API access to platforms
  • Facebook comments/shares
  • LinkedIn inbound engagements
  • Instagram inbound engagements
20 - They represent people all the way from analyst, to consultant, and on to architect.
  • Workflow automation to save time.
  • Asset storage and content creation within the platform to save time and resources.
Timely response from Sprinklr support in case of any platform issues.
We use Sprinklr Modern Engagement + Research together which helps us to get a unified view of conversation/sentiment on social media for our various brands. Using this platform we can store historical data, easily chart and visualize data and export into desired formats for further analysis.
Sprinklr has all the features and more integrated into one platform and with API access to all platforms and superior data visualization. Sprinklr is the best tool for enterprise-level clients.
Sprinklr Modern Engagement is well suited for large enterprises that require management of multiple social accounts (can even number into the 100s) that allows unified management at scale. Rolling out social/content marketing campaigns becomes very easy when using Sprinklr. It is also well suited for timely product launches that require publishing at a single time across multiple accounts.

Sprinklr Modern Engagement (formerly Social + Messaging Suite) Feature Ratings

Boolean keyword searches
9
Filtering out noise/spam
9
Sentiment analysis
9
Broad channel coverage
9
Content planning and scheduling
9
Audience targeting
8
Content optimization
9
Workflow management
9
Automated routing and prioritization
9
Customer interaction histories
9
Bulk actions
9
Lead generation
9
Content marketing
9
Paid media management
9
Campaigns and promotions
9
Twitter
9
Facebook
6
LinkedIn
3
Google+
Not Rated
Instagram
6
Pinterest
8
YouTube
8
Campaign success analytics
9
Real-time tracking
9
Competitor analysis
9
Role-based user permissions & privileges
9
Mobile access
9