Media monitoring
September 16, 2019

Media monitoring

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Social Listening

Overall Satisfaction with Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Using for social listening for my job of media monitoring. The social media team uses for engagement and posting. It addresses monitoring for me.
  • Metrics
  • Monitoring
  • Analytics
6 - social media
  • Great for planning posts
Good customer service
Media monitoring could improve for sites that are paid.

Sprinklr Social Feature Ratings

Boolean keyword searches
8
Filtering out noise/spam
6
Sentiment analysis
4
Broad channel coverage
8
Content planning and scheduling
8
Audience targeting
7
Content optimization
7
Workflow management
8
Automated routing and prioritization
9
Customer interaction histories
7
Bulk actions
7
Lead generation
5
Content marketing
6
Paid media management
6
Campaigns and promotions
7
Twitter
9
Facebook
8
LinkedIn
7
Google+
5
Instagram
9
Pinterest
6
YouTube
9
Campaign success analytics
8
Real-time tracking
7
Competitor analysis
8
Role-based user permissions & privileges
8
Mobile access
8