SugarCRM - Easy to use, flexible and priced right
December 17, 2013

SugarCRM - Easy to use, flexible and priced right

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Sugar Professional

Modules Used

  • Accounts, Opportunities, Leads, Contacts, Workflows, Custom

Overall Satisfaction

Pros

  • SugarCRM integrates well with third party applications live Omni-Riva Server to provide a bi-directional contact sync with all our users, on all devices. Very powerful and works perfectly.
  • SugarCRM support is very flexible is assisting you with custom module integration, when you use your own developers.
  • SugarCRM Admin functions and 'developer tools' are very easy to access and learn in order to do basic customizations on your own without the need of a developer.

Cons

  • Email marketing
  • Gives us a better control and visibility of the sales pipeline.
  • Gives us easy access to old lost opportunities in order to revisit lost opportunities in from the past.
Very easy to use, currently does everything we need.
You should either have an in-house CRM admin expert (this could be a sales admin or sales manager, that gets trained on the system) or contract a consultant, in order to assure user adoption.

Comments

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