Item: Sugar Sell (SugarCRM)
Rating: 8
Author: Joelle DiBenedetto

Overall Satisfaction

Pros and Cons

Pros

Easy to learn.
Easy to customize to whatever industry you are in.
Great reporting.

Cons

Email plugins to be automatic to which ever Module you want it to go to.
Team/role management
Sync/Outlook on the community version

Return on Investment

Accurate data for clientele
Tracking and assistance with increased sales conversions
Efficient management tools for reporting
Organized sales team = More deals

I have been the CRM Administrator at BeyondROI for about four years. In that time we have customized our Sugar, and trained our employees using Sugar with ease. Sugar is easy to learn, change or do what ever you need it to. I find it to be an effective sales tool, keeping our sales team on track. There are many good CRM's out there, its all about the people using them that make the difference.

Likelihood to Recommend

The customization a breeze no matter what industry you are in. As long as you have a work flow to start with, Sugar can easily fall in line. Do your research and make sure that the system has what you need for your business.

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Sugar CRM Review

Software Version