Sugar CRM Review
December 17, 2013

Sugar CRM Review

Joelle DiBenedetto | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction

  • Easy to learn.
  • Easy to customize to whatever industry you are in.
  • Great reporting.
  • Email plugins to be automatic to which ever Module you want it to go to.
  • Team/role management
  • Sync/Outlook on the community version
  • Accurate data for clientele
  • Tracking and assistance with increased sales conversions
  • Efficient management tools for reporting
  • Organized sales team = More deals
I have been the CRM Administrator at BeyondROI for about four years. In that time we have customized our Sugar, and trained our employees using Sugar with ease. Sugar is easy to learn, change or do what ever you need it to. I find it to be an effective sales tool, keeping our sales team on track. There are many good CRM's out there, its all about the people using them that make the difference.
The customization a breeze no matter what industry you are in. As long as you have a work flow to start with, Sugar can easily fall in line. Do your research and make sure that the system has what you need for your business.