Good hardware at a good price
Agustin Larrarte | TrustRadius Reviewer
September 18, 2019

Good hardware at a good price

Score 7 out of 10
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Verified User
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Overall Satisfaction with Supermicro SuperBlade

We use supermicro servers at our main datacenter in Florida. We have our core platform running over 400+ of these servers, including our private cloud. We have a lot of applications running, from basic sites, to more complex applications.
  • Good IPMI management, detailed information
  • Their Redfish API is also a good tool to configure/retrieve information from the servers, good for scalability
  • Documentation Online for new updates is up to date (BIOS/FW)
  • Their support could be better, it is not the fastest we've got in touch with
  • We have seen strange behaviour on some of their servers, it's better to check if the OS you will be running is supported on their support matrix first
  • Their price has allowed us to save money when buying servers on bulk
The supermicro superblade servers are performing really well on our infrastructure, we are running a broad set of applications: voip, JAVA, linux, windows, hypervisors, etc. They are easy to install and configure and the price is a winning situation.

On the other hand, The support is not so good, HP and DELL are stronger in this point. If you get any failures on your systems, they will replace them immediately, but supermicro will ask for a lot of information on the case before handing out replacement hardware, which makes it slow.
My experience with the support was not that good, it always takes a lot of time to get somewhere when raising a support case. I gave it a 6 because I think they have room for improvement here, It could be good if they would act quicker and send in replacements for faulty hardware.

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Supermicro may be well suited if what you will be deploying on the servers is supported, because if you don't, you may have no support at all. In our case, we have had some hardware problems where the support is not efficient compared to other experiences we had (HP, DELL). On the other hand, their servers price is quite good, so it's a win win if you are looking for better prices than other vendors.