terrible company and software avoid at all costs
May 19, 2025

terrible company and software avoid at all costs

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with SurePayroll

They are my payroll processing system. There isn't anything more sophisticated than that.

Pros

  • They haven't screwed up a government filing yet

Cons

  • Customer service is terrible, it took me 90 minutes to speak with someone in billing
  • They have double billed me, their invoices have inaccurate descriptions of the line items
  • They have lied to me about what my pricing will be moving forward
  • The user interface is terrible
  • The last time I had to speak to customer service, it took 90 minutes to speak with a human
  • I have had to reach out a number of times because they have double billed me, or they have billed me incorrect amounts
It's a poor user interface. It feels like the interface is twenty years old. If you make a mistake with payroll in their terrible UI, and try to correct it 15 seconds later, they want to charge you $39 to correct your mistake. Overall, a very poor experience in terms of user interface.
I have not evaluated other products yet, but I plan to transition as soon as I have the time. I will transition to literally anyone else.

Do you think SurePayroll delivers good value for the price?

No

Are you happy with SurePayroll's feature set?

No

Did SurePayroll live up to sales and marketing promises?

No

Did implementation of SurePayroll go as expected?

No

Would you buy SurePayroll again?

No

SurePayroll Feature Ratings

Payroll Management
Not Rated
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated

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