In my opinion, Run away from SurePayroll
September 17, 2024
In my opinion, Run away from SurePayroll

Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with SurePayroll
We are a household employer the utilizes SurePayroll to pay our nanny and complete our tax filings for state and federal. In our experience, SurePayroll is an absolute nightmare that has left us with notices of liens and warrants on both the state and federal level. Critically important tax cases will go unanswered for months. In our experience, customer service has no ability to resolve cases - they are not even able to provide proof of payment. Oregon Department of Revenue said SurePayroll is lapsing on payments and does random lump sums and that our account is “a mess”.
Pros
- In my experience, Ignoring customers
- In my experience, Not paying taxes
- In my experience, Stressing out customers
- In my experience, Closing out support cases with no communication/resolution
- In my experience, Causing anxiety and worry
Cons
- In my experience, Actually paying taxes
- In my experience, Providing proof of payments
- In my opinion, Having customer service that can resolve support issues
- In my opinion, Having a real tax department
- In my opinion, Being accountable
- Notice of lien
- Distraint warrant
- Tax collection
Nannychex was amazing - SurePayroll has been a nightmare for us.
Do you think SurePayroll delivers good value for the price?
No
Are you happy with SurePayroll's feature set?
No
Did SurePayroll live up to sales and marketing promises?
No
Did implementation of SurePayroll go as expected?
No
Would you buy SurePayroll again?
No
Comments
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