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Powerful & fast social media management tool, a big rival of Sprinklr
June 27, 2022

Powerful & fast social media management tool, a big rival of Sprinklr

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Social Listening Dashboards
  • Audience Analysis with Profiler (Synthesio Profiler)

Overall Satisfaction with Synthesio Social Intelligence Suite

I have used Synthesio for the brand's needs. It was mostly when it became compulsory for the brand to have a strong social media impact and presence. Social media monitoring is getting really important for brands who focus on consumers & their complaints. We were looking for a tool that can help us resolve this issue.
  • Social Listening
  • Social media monitoring
  • Social accounts hygiene
  • Brand safety & health
  • Consumer engagement
  • It really works well. It provides an overall marketing solution like other tools in the market.
  • Cost should be a little bit decreased as it is a big pain point for brand managers to go with a tool with high costs.
  • Synthesio has a lot of potentials but the sales reps were not good at selling it. I think it only happened to me, maybe others may have not faced this problem.
  • Social media reports
  • Listening data / historical data
  • Brand health
  • It has helped us understanding the on going topics on our social page quite well.
  • Really helped us in community management in due time for social accounts. Saved a lot of clicks and time as well as resources.
  • Employees feel really happy with the tool because it lets them do the work fast and securely.
I think all the tools that are offering social media analysis, community management, and listening activities are quite the same. Synthesio is good because it has a fast and modern user interface which is one of the main reasons in terms of selecting a social media management tool.

Do you think Synthesio Social Intelligence Suite delivers good value for the price?

Yes

Are you happy with Synthesio Social Intelligence Suite's feature set?

Yes

Did Synthesio Social Intelligence Suite live up to sales and marketing promises?

Yes

Did implementation of Synthesio Social Intelligence Suite go as expected?

Yes

Would you buy Synthesio Social Intelligence Suite again?

Yes

Sprinklr Modern Marketing & Advertising, Sprinklr Modern Research, Talkwalker
It's a very good tool. It covers every need we have for social media listening & monitoring. Bad thing is that those who were selling us the software were not much concerned about costs and were not reducing although there are a lot of market leaders like Sprinklr who are really good with compensation & value addition