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Best money can buy!
December 09, 2020

Best money can buy!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SysAid

We use this nice product to manage assets, logging requests, and incidents. We use the CMDB function which is really nice. It's used the most by the IT department but other divisions use it to log the request and incident. It's a solution to have all items in one solution.
  • CMDB
  • Centralize
  • Ticket logging
  • Rental system can be there but not directly
  • Easy to use
  • All in one place, easier to get information on asset inventory.
  • Logging is good to see history.

Do you think SysAid delivers good value for the price?

Yes

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

Yes

Did implementation of SysAid go as expected?

Yes

Would you buy SysAid again?

Yes

If you need an all in one solution for logging, inventory, end-user portal, it is easy to implement and easy to maintain. We get great support from the company, it's the solution you need. The only thing I find is missing is a rental system but you can [find a workaround].

SysAid Feature Ratings

Incident and problem management
9.5
Organize and prioritize service tickets
10
Expert directory
8
Service restoration
9
Self-service tools
10
ITSM collaboration and documentation
10
ITSM reports and dashboards
10
ITSM asset management
10.0
Configuration mangement
10
Asset management dashboard
10
Policy and contract enforcement
10
Change management
10.0
Change requests repository
10
Service-level management
10

Using SysAid

Evaluating SysAid and Competitors

SysAid, compared to FileMaker, is a monster for the IT department. FileMaker was a no go for us because it was not suitable for logging, inventory, had no end-user portal. With SysAid we can manage patches for a lot of software and Windows too if you want. The analytics are good.