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Why to choose SysAid?
November 04, 2020

Why to choose SysAid?

John Ramírez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with SysAid

SysAid is used [in] my company to handle incidents and request[s] from our customers. The customer's users have access to it, and are able to create incidents, for us, the IT department.
  • Manage Time to resolve on Service Requests.
  • Manage statuses.
  • Using templates, and predefined expected times.
  • Basic reporting for Service Requests.
  • Support when there is an issue.
  • Complex reporting with two or more tables involved.
  • Database integrity.
  • View of the service requests.
  • Helped to have a good understanding on how we are doing as a support team.
  • Good control of SLAs and Timing on each Service record.
  • Valuable regarding the benefit of the support offered as a customer [of] SysAid.
They are always ready to answer and they have a strong knowledge.

Do you think SysAid delivers good value for the price?

Yes

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

Yes

Did implementation of SysAid go as expected?

Yes

Would you buy SysAid again?

Yes

Easy to use. Intuitive.
- Perfect for incidents and request handling for any company.
- If need control and reporting for your incidents, works very well.
- If you don't need to have a specific database, at the different locations where it will be used.

-Not very recommendable if looking for BI advanced reports, unless an external tool is used.

SysAid Feature Ratings

Incident and problem management
8.7
Organize and prioritize service tickets
9
Expert directory
8
Service restoration
8
Self-service tools
9
Subscription-based notifications
9
ITSM collaboration and documentation
9
ITSM reports and dashboards
9
ITSM asset management
8.5
Configuration mangement
9
Asset management dashboard
Not Rated
Policy and contract enforcement
8
Change management
9.0
Change requests repository
9
Change calendar
9
Service-level management
9

Using SysAid

Evaluating SysAid and Competitors

It is easy to use, and offers more options than just ticket handling.