SysAid does the job we need it to do.
March 03, 2021
SysAid does the job we need it to do.
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with SysAid
SysAid is our Primary HelpDesk site for all of our end users. it is used to log and track all requests for services, access, and hardware, along with any break-fix incidents on all of our systems and hardware. We also use it as an asset management repository and for software and operating system patch management.
- Patch management on multiple common software products.
- Asset management and tracking of network connected devices.
- HelpDesk incident input and tracking.
- No rollback function on flawed software and O/S patches.
- Base licensing limited to 250 assets.
- No easy way to redirect workflow when an assigned tech is out of office.
- Much more stable than ServiceDesk +.
- No audit trail for deletions (accidental or intentional).
- Less expensive than some others with a few better features.
- It does the job we needed to do reasonably well.
ManageEngine was a pain to keep updated with new updates and releases at very short intervals. The way the software was managed and scripted was all from .bat files and was not extremely reliable and often caused our server to crash after an update and it would need to be restores from a VM snapshot and the update attempted again. It almost never went smooth, especially if you had to do multiple updates due to the quick release of different changes.
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes