SysAid Review
March 03, 2021

SysAid Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SysAid

SysAid helps us maintain a relationship between customers and each of their IT&S-related needs.
  • Notifications
  • Classification
  • Time
  • Time on Mobile app
  • Customer portal charts
  • Positive - Accurate Billing
  • Negative - Additional client tools needed for App / Av / Updates
Similar features and better value with SysAid.

SysAid Missing - Encrypted Lockers for Tech notes. - Better web / mobile app. - Integrated remote support.

Do you think SysAid delivers good value for the price?

Yes

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

Yes

Did implementation of SysAid go as expected?

Yes

Would you buy SysAid again?

Yes

Where detailed client management is required.

SysAid Feature Ratings

Organize and prioritize service tickets
8
Expert directory
8
Service restoration
8
Self-service tools
6
Subscription-based notifications
7
ITSM collaboration and documentation
7
ITSM reports and dashboards
8
Configuration mangement
5
Asset management dashboard
5
Policy and contract enforcement
5
Change requests repository
5
Change calendar
5
Service-level management
5