SysAid Product Review
March 03, 2021
SysAid Product Review
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with SysAid
We brought in SysAid for out IT Dept. for an ITAM/ITSM. Our IT Dept. was being brought back in house, and needed a good way to keep track of inventory, infrastructure and helpdesk requests. SysAid was able to solve all these management requests. SysAid is cloud based or on-prem based. We went with on-prem because of needs to our industry, and haven't had any issues with the product or support from SysAid. There are still a lot of bells and whistle to learn with SysAid as we have only had it for a year, but we are able to accomplish exactly what we needed and wanted to do. That is to keep track of our assets, and keep track of helpdesk requests.
- Asset management.
- Ticket management.
- More customizable.
- More hands on with implementation team.
- Quarterly reviews with team rep from SysAid.
- Helped organize data to be presentable reports.
- Keeps IT on track and on task.
- Keeps assets inventoried for their lifecycle.
- Lansweeper and NinjaRMM
SysAid, was a very competitive price against NinjaRMM, and offered more features than Lansweeper does. SysAid to Lansweeper, has more device capability, and offers support, and has Mac support, which is why we chose to go that way. SysAid verse NinjaRMM it really came down to price. They had a lot of similar offering and products, but price and how the relationship with the sales team to us was were the determining factor.
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
No
Would you buy SysAid again?
Yes