SysAid Product Review
March 03, 2021
SysAid Product Review
Manager in Information TechnologyHospital & Health Care Company, 11-50 employees
Score 7 out of 10
Overall Satisfaction with SysAid
We brought in SysAid for out IT Dept. for an ITAM/ITSM. Our IT Dept. was being brought back in house, and needed a good way to keep track of inventory, infrastructure and helpdesk requests. SysAid was able to solve all these management requests. SysAid is cloud based or on-prem based. We went with on-prem because of needs to our industry, and haven't had any issues with the product or support from SysAid. There are still a lot of bells and whistle to learn with SysAid as we have only had it for a year, but we are able to accomplish exactly what we needed and wanted to do. That is to keep track of our assets, and keep track of helpdesk requests.
- Asset management.
- Ticket management.
- More customizable.
- More hands on with implementation team.
- Quarterly reviews with team rep from SysAid.
- Helped organize data to be presentable reports.
- Keeps IT on track and on task.
- Keeps assets inventoried for their lifecycle.
SysAid, was a very competitive price against NinjaRMM, and offered more features than Lansweeper does. SysAid to Lansweeper, has more device capability, and offers support, and has Mac support, which is why we chose to go that way. SysAid verse NinjaRMM it really came down to price. They had a lot of similar offering and products, but price and how the relationship with the sales team to us was were the determining factor.
Do you think SysAid delivers good value for the price?
Are you happy with SysAid's feature set?
Did SysAid live up to sales and marketing promises?
Did implementation of SysAid go as expected?
Would you buy SysAid again?
SysAid, has been well suited for what our department needs, in keeping track of our assets. We are able to push out the monitor or manually install them on both Mac and PC's. This helps take us away from a spread sheet and able to keep us online and visible to track and create reports as needed there. However the Patch management is limited to just Windows/PCs for now, and we look forward to the day when we can use it with our Mac's.
SysAid Feature Ratings
Organize and prioritize service tickets
ITSM collaboration and documentation
ITSM reports and dashboards
Asset management dashboard
Policy and contract enforcement
Change requests repository